Overview:

Join Xerox as part of a dedicated on-site Service Delivery team supporting a large customer in a fast-paced digital production environment. In this role, you will help ensure operational excellence by delivering high-quality wide format printing services, maintaining strong customer relationships, and consistently meeting service level commitments. If you are customer-focused, thrive in a production environment, and enjoy working in a collaborative team, we encourage you to apply.

Why Join This Team:

• Be part of a dedicated team delivering critical services for a key Xerox customer
• Work in a collaborative, customer-focused production environment
• Contribute to operational excellence and continuous service improvement
• Develop your skills through hands-on experience and ongoing learning opportunities
• Make a direct impact on customer satisfaction through quality service delivery

What You Will Do:

• Oversee all operational aspects of document digitization and scanning activities from project initiation through completion while ensuring compliance with established Standards of Performance (SOP)
• Supervise and manage on-site Xerox Digital Mail employees, providing direction, task delegation, and day-to-day operational support
• Manage projects across multiple contract workstreams to ensure services are delivered on time and in accordance with the Statement of Work (SOW)
• Coordinate project deliverables, monitor risks and issues, maintain DocuShare Flex and scanning platforms, and provide operational reporting to customer contacts and Xerox accounting teams
• Build strong customer, vendor, and stakeholder relationships while driving continuous improvements across programs, projects, and operational processes

What You Need to Succeed:

• Experience leading document digitization, digital mail, scanning, or production operations in a customer-focused environment
• Demonstrated experience supervising employees and coordinating multiple operational projects simultaneously
• Experience managing contract deliverables while meeting service level commitments and operational deadlines
• Strong communication, organizational, and problem-solving skills with the ability to build effective customer and stakeholder relationships
• Experience using or supporting document management platforms, production scanning technologies, or comparable operational systems

How We Set You Up for Success:

• Comprehensive onboarding and job-specific training
• Opportunities to expand technical and operational skills
• Supportive team environment focused on collaboration and customer success
• Exposure to continuous improvement initiatives and service transformation
• Career development opportunities within Xerox

#LI-ONSITE
#LI-JC2