ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

QUALIFICATION REQUIREMENTS: Demonstrated experience working in the casino industry promoting games and focusing on guest satisfaction. Demonstrated understanding of casino rules and regulations. Demonstrated experience problem solving, organizing, and prioritizing work.

EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent. One (1) or more years of experience in guest services, preferably in the gaming industry. Must be able to apply superior service quality characteristics – courteous, prompt, professional, and confidential. Ability to use sound judgment, make quick decisions, and deal with difficult guests. Knowledge of gaming regulations is a plus.

LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.

REASONING ABILITY: No decision making is required beyond the scope of essential duties.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid and current State of Colorado Gaming License. Must be at least twenty-one (21) years of age.

OTHER SKILLS/ABILITIES: Strong computer skills, including Word and Excel programs, Synkros system knowledge, good organizational skills, and the ability to accurately perform data entry. Exceptional ability to communicate clearly and calmly.

PHYSICAL DEMANDS: Essential duties include occasional kneeling, squatting, bending, walking, crouching, and sitting. Essential duties involve frequent brisk walking, climbing stairs, stretching, standing, reaching, lifting, and pushing materials, supplies, and equipment. Essential duties require lifting up to 30 pounds and working a flexible work week, including weekends, with additional hours routinely required.

WORK ENVIRONMENT: Essential duties involve working with large numbers of people while primarily in an inside environment, which may contain high noise levels.

MATERIALS AND EQUIPMENT DIRECTLY USED: Various general office equipment, including computers, cameras, shredders, telephones, printers, photocopiers, calculators, and staplers

COMPENSATION AND BENEFITS:

$17.00+ an hour based on experience

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.

For the employees, Full House Resorts provides:

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and resort services.

Experience

• 1 - 3 years: Demonstrated experience in guest services, preferably in the gaming industry. Must be able to apply superior service quality characteristics – courteous, prompt, professional, and confidential. Ability to use sound judgment, make quick decisions, and deal with difficult guests. Knowledge of gaming regulations is a plus.

Education

• High School or better

Licenses & Certifications

• Gaming Permit/License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.