• Assist in creating manifests, events, plans and price codes for all Bank of America Stadium events.
• Provides support to the Ticket Sales Department by maintaining accurate seat inventory, accurate pricing information and ensuring that the completion of new season ticket sales is done in a timely manner.
• Ensures that all seasons, individual event, and group tickets are paid in full and fulfilled accurately and in a timely manner.
• Serves as lead in the recruitment of all Ticket Operations game day staff.
• Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence and programs, etc.
• Serve as liaison for special event promoters for the Ticket Operations Department.
• Become familiar with the Ticketmaster system including customer service to season ticket accounts, as well as selling single game tickets.
• Administrative duties including filing, answering phones, and providing support to the Ticketing department.
• Other duties as assigned by the Director and/or Manager of Ticket Operations.

• Bachelor’s degree
• At least 2 years of ticket operations experience
• Experience in building events, plans and price codes on Ticketmaster
• Must be flexible to work evenings and/or weekends and all Charlotte FC and Stadium events, including events held on weekends, nights, and holidays
• Must pass pre-employment screens

• Preferred experience with Archtics, TM Host ticketing systems, TM Painter, as well as the TMone online portal.

• Strength in teamwork, professionalism, and time management
• Must possess excellent oral, written, organizational and proofreading skills
• Must, at all times, display the character and values of the Tepper Sports and Entertainment brand
• Must be detail-oriented and must be able to multi-task while managing time successfully
• Works well under pressure and flexible when necessary
• Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity
• Ability to collaborate with cross-functional teams to achieve desired outcome
• Self-starter with a hands-on approach, good instincts for prioritization and the ability to work under a high-pressure, fast-paced environment

• Standing for extended periods of time
• Sitting and working at desk on a computer
• Walking throughout the stadium which may include stairs
• Lift at least 30 pounds

• This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.

Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.