Description

Job Title: Donations Ambassador

Reports to: ReStore Donation Manager

Type: Full Time, Hourly, Non-Exempt

Pay: $18.00 per hour

About Houston Habitat for Humanity:

Houston Habitat for Humanity, (Houston Habitat), is part of a global nonprofit organization that is committed to its mission that seeks to put God’s Love into action by bringing people together to build homes, community, and hope.

For the past 38 years Houston Habitat has partnered with families to overcome barriers to home ownership and address the shortage of affordable housing. Today, Houston Habitat is still committed to pursuing its vision of a world where everyone has a decent place to live.

Our charge is to help low-income Houstonians achieve strength, stability, and self-reliance through affordable home ownership.

Through shelter, we empower people to build a better future for themselves and their families by completing financial and home maintenance training, building homes alongside volunteers, and by purchasing their homes with an affordable mortgage. Houston Habitat has fundamentally changed lives - building strength, stability, and self-reliance - right here in our community through new homeownership opportunities. Strong and stable families in self - sufficient homes create strong and stable communities.

The values that underpin and shape our work and approach are:

• Respect. Be open, transparent, and inclusive. Listen without judgment. Treat others as theydesire to be treated—value differences.
• Accountability. Honor commitments or communicate if you cannot do so. Own your words,actions, and results.
• Effective Communication. Communicate with empathy, clarity, and purpose. Practice activelistening—listen to understand, not to respond. Ask clarifying questions to gain and confirmunderstanding. Create a space where it is safe to speak.
• Mission Driven. Be intentional in using knowledge, expertise, and influence to advocate for andadvance the mission.
• Entrepreneurial Attitude. Be a lifelong learner open to personal and professional development.Seek continuous improvement and transformative change, embracing innovation, strategicthinking, and agile execution.
• Leadership Mindset. Be courageous. Serve first, empowering, and uplifting others while demonstrating compassion and support.

SUMMARY: The ReStore Donation Ambassador is responsible for retrieving donations from residential and corporate donors during ReStore operating hours driving our Affiliate vehicles. This role's primary responsibility will be to serve as an ambassador for the Houston Habitat for Humanity Mission. This includes building customer and donor relationships by providing friendly and prompt service. In addition, stocking merchandise, pricing items to sell and keeping the store clean daily. Other duties such as event support and brand awareness via our social media platforms and online store task will be on an as-need basis. Ambassador hours are Monday-Saturday 8am-5pm. Special events hours will vary based on event needs.

The employee must be able to perform the following job functions:• Operate Affiliate Vehicles in a safe, lawful, and courteous manner.• Maintain cleanliness of trucks interior and exterior (cab/daily; exterior/weekly)• Regular maintenance checks to always ensure the readiness of truck and equipment including reporting any maintenance concerns to supervisor Restore Management.

• Loading/unloading of donations to all Affiliate ReStores in a safe and efficient manner.
• Professional and courteous interaction with donors including utmost care and concern for personal property.
• Assist with donation processing and store needs when not assigned to truck.
• Able to train and pass fort lift training course.
• Drivers must be eligible to be added to Habitat vehicle insurance- this requires at least 5 years of driving experience and a

favorable driving record.

QUALIFICATIONS AND SKILLS:

• Be an ambassador of the Habitat Program
• Excellent interpersonal communication skills
• Always presents a professional image.
• Strong organizational skills
• Enthusiasm and commitment to always provide excellent customer service.
• Effective multi-tasking skills for a dynamic environment
• Communicate mission of Habitat to all external clients
• Assist with Habitat special events as needed.
• Other duties as assigned by Donation Manager or Store Manager

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

.While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Responsibilities may require the ability to lift 40+ pounds, using proper safety equipment.

Work may require climbing ladders, considerable standing, bending, kneeling, and reaching awkward and tiring positions, especially at outreach events. Operation of equipment may be required at any time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties are performed in an indoors environment, however, on occasion the employee may have to help unload a truck or load a customer’s vehicle in an outdoor environment.

Elements of an outdoor environment may include, but are not limited to, hot or cold temperatures, rain, and/or wind.