• Participate in daily Agency Development standups and sprint ceremonies to support execution of platform initiatives.
• Work with project leadership to evaluate new requests and support estimation and delivery planning.
• Develop clear user stories, use cases, acceptance criteria, and supporting documentation for Agency Development work.
• Break down larger initiatives into sprint-ready backlog items.
• Ensure requirements are complete and unambiguous prior to development to reduce rework and delivery delays.

• Provide light project management support for platform initiatives, including tracking work across engineering, CMS implementation, and IT dependencies.
• Maintain visibility into the status of dotCMS-related work and associated development tasks required to support content publishing.
• Proactively follow up on blockers and ensure work progresses to completion.
• Support coordination between Platform Strategy & Delivery, Agency Development, and IT teams.

• Refine and maintain backlog items aligned to business priorities.
• Support Agency Development in their work with IT by clarifying requirements, tracking dependencies, and maintaining documentation.
• Assist with UAT and validation as needed to ensure delivered solutions meet defined requirements and business intent.
• Develop and maintain structured documentation including requirements, acceptance criteria, process flows, and system interaction notes.
• Build working knowledge of the technical ecosystem—front-end experiences, backend services, CMS platforms, APIs, and data flows.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Marketing, Engineering, or related field.
• 3+ years in a Product Management, Business Analyst, Product Operations, or delivery-focused role supporting digital products or web platforms.
• Experience working within Agile/Scrum environments and supporting sprint execution.
• Demonstrated ability to write detailed user stories and acceptance criteria.
• Strong organizational and follow-through skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills with the ability to collaborate with executives, managers, SMEs, and engineering teams.
• Working knowledge of Web Development concepts, SDLC, Jira (or equivalent), and CMS platforms (dotCMS preferred).

Compensation & Benefits

Estimated Pay Range: $80,000 - $85,0000

Benefits Overview:

• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• 401(k) with discretionary company match
• Paid time off and holidays
• Travel discounts and employee perks
• Employee Assistance Program (EAP)
• Professional development and learning opportunities

EEO Statement

World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.