Role Responsibilities

Customer Centric:

• C onnect with external and internal customers to gain a deep understanding of their workflows and needs and validate our approach to addressing them.

• Ensure we are solving the most pressing problems of our customers. The ability to prioritize tasks based on their impact and outcomes is crucial to be successful in this role.

• S peak to internal stakeholders including engineering, user researchers, and designers about the variety of workflows and end user needs we see across segments and personas.

• Provide product and workflows recommendations grounded in both customer empathy and customer data .

• Communicate our user needs to engineering teams and other internal stakeholders to drive alignment internally on product vision.

• Conduct user and competitive research for their product(s)
  

Product Leadership:

• P ossess an in-depth understanding of our product suite. S peak about our production from a business and technical approach in a way that internal stakeholders and clients can understand.

• O wn the product roadmap and backlog for your product(s). L isten to different internal experts to understand the impact, but in the end decide the features that your team should build.

• Work directly with Product Leads to help build a strategy and goals for their product(s).

• Track and reports on key product metrics that are relevant to your domain and expected outcomes .

• Act as a leader, facilitating communication across internal stakeholders and effectively communicate ‘why’ and gain buy-in from the team and Leadership. Be responsible for clarifying and resolving conflicts around your product vision.
  

Technical Leadership

• W ork closely with your Engineering counterparts to ensure that the team delivers a product that meets our scalability, reliability, usability, observability, efficiency and performance standards.

• B e well versed in technical aspects of cloud platform architecture with deeper technical understanding to communicate with development team members and make informed decisions about the product development.

• P ossess the technical acumen needed to understand the technical challenges faced by the team , the root cause of incidents and propose effective solutions for them.

• E ngage in deep technical discussions with Engineering Managers and Technical Architects to understand the implications that future work could have on your product and customers.
  

Product Implementation

• B reak down large projects into iterative releases. Create and share product implementation plans with measurable results for each milestone.

• Anticipate the need to create alignment with cross-functional teams to solve problems together.

• H elp the team to translate validated designs and analysis into story cards with acceptance criteria.

• Develop external and internal facing go-to-market content including product documentation and release notes.

Preferred qualifications: