This Job Description provides a summary of the duties and/or characteristic of work performed and is not inclusive of every detail of the job for every individual assigned to the position. This description will be reviewed periodically and revised as duties and responsibilities change with business demands. Other duties not listed above may be assigned as needed.

Brief Description:

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Director, Customer Analytics & Insights – EMD provides strategic leadership for the Customer Analytics & Insights team. The role supports analytics and insights across the Jazz portfolio, with an additional focus on brands on Epilepsy and Movement Disorders. This role is responsible for setting direction, defining priorities, and ensuring consistent, high-quality insight delivery that informs franchise/brand strategy, portfolio decisions, and customer experience improvements. Reporting to the Senior Director of Customer Analytics & Insights, this role leads a team of analytics & insights roles, and partners with senior franchise and functional stakeholders to enable insight-driven decision making across priority brands and therapeutic areas.

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging.

Essential Functions/Responsibilities

Key Responsibilities:

Strategy & Direction

• Own and drive the analytics & insights strategy for portfolio-wide Customers, partnering with the franchise team and the Customer Analytics & Insights CX Lead to ensure priorities are aligned with franchise objectives, business needs, and team-level goals.
• Oversee delivery of integrated, decision-ready insights (e.g. market landscape, customer segmentation, performance drivers, research synthesis) across key customer types (HCPs, patients, caregivers, medical/KOLs, payers).
• Ensure analytic approaches are appropriately applied and translated into actionable recommendations, guiding implications for brand strategy, portfolio prioritization, and key interventions.
• Provide executive-ready insight narratives that inform portfolio prioritization, investment decisions and customer experience strategy.
• Lead and develop a high-performing team, setting clear role expectations and coaching team members across levels.

• Drive adoption of productized analytics and self-service reporting to reduce bespoke work and improve speed to insight and action.
• Manage relationships with external research and analytics vendors, guiding scope, methodology and interpretation to ensure insights address priority business questions.

Collaboration

• Act as the Analytics & Insights lead for portfolio-wide EMD customers, partnering with senior Commercial, Medical, Market Access, leaders to align Customer Analytics & Insights team priorities with franchise and global objectives.
• Build strong working relationships with Commercial, Medical, Market Access leaders to ensure Analytics & Insights work reflects business needs
• Cultivate strong collaborative culture across Customer Analytics & Insights leaders / team by proactively sharing learnings to identify opportunities to apply findings across business areas as relevant, and disseminate best practices to enhance analytical rigor, ensure consistency and maximize value from insights across the Jazz organization
• Represent the EMD customers in cross-functional forums and Customer Analytics & Insights team-level planning discussions, ensuring franchise needs, dependencies and constraints are clearly communicated and reflected in Customer Analytics & Insights priorities.
• Build strong, cross-functional partnerships with Data, Forecasting, Competitive Intelligence, Finance, and other partner groups to ensure alignment on priorities, enable integrated insights, and drive cohesive decision-making across the organization

Required Knowledge, Skills, and Abilities

Technical Skills

• Deep understanding of Customer Analytics & Insights, including core capabilities (e.g., segmentation, performance analytics, advanced analytics, research), underlying data ecosystem, and best practices on how insights are translated into business outcomes.
• Systems-level perspective across analytics capabilities and data assets, with the ability to connect disparate inputs into integrated, end-to-end insight generation that informs strategic decisions.
• Strong judgment in balancing strategic priorities, delivery realities, and long-term scalability, guiding teams to make deliberate trade-offs and focus on high-impact, decision-relevant analytics.
• Ability to structure ambiguous business questions into clear analytical approaches, ensuring the right level of rigor, use of best practice methodology, and output to support high quality results before effective decision-making.
• Proven ability to lead teams in adopting agile, scalable ways of working, establishing structured prioritization, iterative delivery, and cross-functional alignment to improve speed, quality, and predictability of insight delivery.
• Experience leading and developing a high-performing team, including resource planning, performance management, and talent development to support evolving business needs.

Business Skills

• Digital-first Mindset — Ability to look for opportunities to streamline and improve the customer experience and Jazz performance through digital tools, data and automation to create better, faster and more scalable outcomes.
• Business Acumen — Ability to understand how value is truly created – financially, operationally, for customers and to use this insight to make decisions that drive meaningful business outcomes.
• Systems Thinking - Ability to understand how actions create upstream and downstream effects across the organization, seeing patterns and interdependencies to improve the whole ecosystem, not just individual parts.
• Decision‑Making - Ability to make transparent, criteria‑based decisions by weighing options, risks, and implications and aligning others around the path forward.
• Continuous Improvement — Ability to regularly improve processes/products through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo

Required/Preferred Education and Licenses

Qualifications:

• Bachelor’s degree in business, healthcare, technology, or related field.
• 10+ years of experience in analytics, insights, or commercial data strategy within a pharmaceutical organization.
• 6-8 years of experience leading people, including managing and developing high-performing teams and driving accountability across functions.
• Demonstrated experience leading teams that include Senior Managers, Associate Directors, or equivalent roles, with accountability for team performance, development, and outcomes.

Preferred / Additional Qualifications:

• Advanced degree (MBA or relevant graduate degree) preferred.
• Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.
• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Working Requirements:

• 20-30% travel will be required.

Jazz Expected Behaviors

• Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.
• Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.
• Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.
• Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams.
• Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.
• Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.
• Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.
• Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.
• Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.