ABOUT THE POSITION

• Responsible for gathering and analyzing information on real-time conditions on the NY/NJ/CT regional transportation network and the northeast corridor. This information is obtained from a wide range of sources, including transportation agency contacts, police/local agency contacts, data feeds from partner agencies, and Intelligent Transportation Systems implemented in the operations center.
• Confirm the information with the operator of the facility involved, evaluate the significance of the incident and its effect on various agencies, distribute the information to the affected agencies, and provide follow-up support and information to all agencies.
• Responsible for identifying ways for agencies to notify the public of transportation-related problems by facilitating the sharing of resources such as highway advisory radio (HAR) or Variable Message Signs (VMS) among the agencies.
• Monitor and operate the client’s Intelligent Transportation Systems to rapidly obtain information on the regional transportation network, distinguish false alarms from actual incidents, ensure that the appropriate operating and police agencies are notified, and provide accurate and timely information to the agencies.
• Responsible for maintaining accurate logs of all actions taken related to their functions during their shifts.

• Ability to read/comprehend/understand maps (GIS/GPS)
• Knowledge of the transportation networks - Ability to identify most major bridges/tunnels & interstates throughout the NY/NJ/CT region. - General familiarity with transit systems (major transit hubs as well as associated lines/branches for the various commuter rail lines.
• Ability to analyze data (graphs, trends, information on maps, charts, etc.)
• Computer skills (adept at utilizing common office word processing and spreadsheet software) and the ability to learn new applications easily.
• Ability to multi-task in a fast-paced environment and work in high pressure situations.
• Excellent written and verbal communication skills
• Familiarity with traveler information systems (511, travel time information, speed data)
• Strong knowledge of NY/NJ/CT roadways, bridges, tunnels and their owner agencies (DOT, MTA, etc.)Familiarity with transportation jargon (ITS, ICM, Connected Vehicle systems)

• High school diploma or equivalent work experience in related fields (transportation, public safety, dispatch, or customer service environment).
• 0-1 year of experience evaluating and coordinating information related to traffic data, incidents or conditions.

• 24/7/365 workplace - Rotating shifts - Potential for mandatory overtime - Work holidays - Work weekends - Work extended shifts (12 hours)

Building what’s next, together.

Our people make the difference. We foster a technology-empowered, people‑driven, future‑ready culture where agility, innovation, and collaboration shape how we work every day.

When you join VHB, you’ll find:

• Meaningful work on complex projects with real community impact
• A collaborative, inclusive culture that values curiosity and shared success
• Support to grow your skills and lead through change
• Learning and development supported by evolving tools and technologies, including AI
• Best-in-class benefits and a flexible, hybrid work environment

We’re growing across the East Coast and are consistently recognized as a great place to work. Ready to shape what’s next? Learn more about what sets our employee experience apart and connect with us.