Note: Travel Requirements - Clean driving record over the past 7 years required.

• Mobility: Ability to travel to various sites within the CRSA region of Iowa. ~100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25%-30%.
• Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin - Contractor will use state fleet vehicle for travel.

Essential Functions and Responsibilities

• Regional Technical Support & Coordination (35%)

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  No overnight travel required
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  Endpoint Management & Automation (25%)

• Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell

• 
  Application & Productivity Support (20%)

• 
  Network Infrastructure & Connectivity (10%)

• Cisco and Meraki
• 
  Administration & Compliance (10%)

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  PRN - infrequent

Requirements

• Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS.
• Availability: Participation in an on-call rotation as necessary to support critical business functions.
• Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.
• Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).
• Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value
• Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components
• ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.