As a Technical Support Engineer you will provide multi-platform technical support via phone, email, and chat, troubleshooting security and cloud issues……
The successful candidate will take end-to-end technical ownership of day-to-day service desk operations, act as the escalation point for operational issues and……
Preferred certifications include Microsoft Endpoint Configuration Manager certification and VMware Workspace One certification or equivalent industry recognized……
Bachelor’s degree in Computer Science, Information Technology, or a related field. Deploy zero-day threat protection and develop response strategies.…
Experience must include direct experience in leading key areas such as: securing networks and systems architecture, design and implementation, secure software……
Provide technical direction to the team — design reviews, troubleshooting decisions, and architecture choices. This is not a maintain-the-status-quo position.…
Uses technical knowledge and industry experience to design, build and maintain technology solutions. In lieu of a degree, a comparable combination of education,……
A Bachelor’s degree in systems engineering, a related specialized area or field and a minimum of 8 years of relevant experience or a Master's degree plus a……
Proven hands-on technical experience conducting troubleshooting to solve installation and break/fix issues associated with Voice and/or Video over IP products……
Responds to telephone, email and on-line requests for technical support. Demonstrated training and experience implementing Information Technology infrastructure……
Bachelor’s degree in IT or related STEM field. Offer technical support to end-users, troubleshoot and resolve communication-related issues, and provide training……
The Sr. Infrastructure and Cloud Engineer is one of two senior engineers who together own the full infrastructure stack: both seats carry equal responsibility,……
This is a hands-on role focused on reliability, security, and network design—especially network segmentation and control implementation aligned with SOC 2 Type……
Provide advanced diagnostics, root cause analysis, and long-term solutions for recurring technical problems. RMM tools and endpoint management platforms.…
*Deploy agents, configure policies, and assist in onboarding new clients into the MSP ecosystem.*. *Paid certifications and ongoing technical training*.…
Lead the full lifecycle deployment of Netskope NG SWG, including architecture design, tenant configuration, traffic steering, and integration with existing……
CCNA certification or equivalent network engineering certification preferred. Lead design, deployment, and maintenance of network infrastructure, including……
Perform root‑cause analysis and implement permanent fixes. The ideal candidate should possess a broad infrastructure background with hands-on experience……
Define evaluation methodologies for agents, prompts, and workflows. Build and maintain deployment pipelines, observability systems, and tracing infrastructure……
As an Endpoint Engineer you will focus on endpoint designs, deploys, and secure end-user devices (workstations, laptops) using tools like Intune, MCM, SCCM.…
Ability to analyze complex technical issues, develop effective solutions, and communicate recommendations to technical and non-technical stakeholders.…
May vary based on technical training, certification(s), or degree. Experience with Microsoft Windows desktop design engineering and implementation options.…
30d+
Connection
3.3
Sr. Endpoint Support (Desktop) Engineer (remote CST timezone)
Sr. Endpoint Support (Desktop) Engineer (remote CST timezone)
Remote
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Overview:
Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.
This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.
Responsibilities:
Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
Manage endpoint provisioning, configuration, deployment, and lifecycle management.
Assist with endpoint security, device compliance, software deployments, and policy management.
Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
Document technical solutions, standard operating procedures, and best practices.
Qualifications:
5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
Experience supporting enterprise Microsoft Windows environments.
Strong knowledge of:
Microsoft 365 (O365)
Active Directory
Microsoft Intune
Windows Autopilot
Endpoint Management
Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
Excellent customer service, communication, and interpersonal skills.
Experience mentoring or supporting junior technicians and acting as an escalation resource.
Ability to work independently in a remote environment while supporting Central Time business hours.