• Contractor shall participate in teleconferences or technical meetings to review, educate, and support program objectives;
• Contractor shall perform configurations, maintenance, monitoring, and troubleshooting using current engineering documentation;
• Contractor shall record configurations change requests through the established change control board;
• Contractor shall process storage requests, migrations and decommission tasks;
• Contractor shall monitor failed system components and coordinate logistics, vendor support, and site support as needed;
• Contractor shall respond to monitoring alerts and warnings with prompt corrective actions and escalations;
• Contractor shall complete all scheduled maintenance in accordance with established policies and procedures;
• Contractor shall prevent data loss or storage system outages by exercising a high level of attention to detail during maintenance;
• Contractor shall manage technology in remote environments;
• Contractor shall review and process tickets related to supported system according to the established service level agreements tracked within the service manager database;
• Contractor shall provide initial response, Level 1 and Level 2 escalation for outages;
• Contractor shall schedule maintenance actions in a timely manner;
• Contractor shall create Power Shell and VBS scripts as needed to automate routine maintenance tasks;
• Contractor shall facilitate the migration of system into cloud infrastructure;
• Contractor shall perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems;
• Contractor shall review system and application logs to verify completion of scheduled jobs such as backups;
• Contractor shall apply OS patches and upgrades on a regular basis; upgrade administrative tools and utilities; upgrade end user applications;
• Contractor shall configure / add new services as necessary;
• Contractor shall research and recommend innovative, and where possible automated approaches for system administration tasks;
• Contractor shall prepare and review technical assessments to include required tasks, estimated time frames, and effort for any scope project;
• Contractor shall provide before/ or after core hour work as required.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.