The Opportunity

At VirtualPostMail, we are passionate about our job and our team. An important aspect of our company is that we strive for continuous growth by nurturing the professional and personal development of our team members. As a whole, we empower one another by creating an environment that allows our employees to work with their unique strengths to hone their skills. We also challenge each other to broaden our capabilities and perspectives. We are a fast-growing Commercial Mail Receiving Agency (CMRA) that started in California. We provide mail solutions for clients around the world, including small businesses, freelancers, consultants, and more. We have been in business for over 10 years and have expanded to Nevada, Delaware, Florida, and Texas in recent years. As our plans for expansion continue, we are looking for additions to our team nationwide!

In this Entry-Level Customer Support Assistant (CS) position, we are seeking an individual who thrives in a collaborative team environment and brings a respectful, positive, and personable energy to work every day. You will be operating in a fast-paced environment where extreme attention to detail is crucial. Because our company is scaling rapidly, we need team members who are adaptable to change, agile, and genuinely eager to learn. In return, you will be working in a fast-paced but fun, supportive, and friendly environment where your ideas are valued, your hard work is recognized, and your achievements are celebrated.

Note: Comprehensive training will be provided for this position. We proudly welcome and celebrate diversity from all walks of life, firmly believing that our unique differences are what build a healthy, resilient, and strong work community.

To learn more about our history, services, and team, please visit our website at:

www.virtualpostmail.com

Key Responsibilities

As a CS Assistant, your mission is to deliver unparalleled customer service. You will need to demonstrate excellent professional communication skills, both in writing and when speaking directly with clients, and collaborate seamlessly across different internal departments to resolve issues efficiently as they arise.

• Email Management: Monitoring and responding to customer email inquiries in a timely, accurate, and professional manner.
• Client Interaction: Meeting and speaking directly with our clients via online meetings or phone calls to address their needs, build relationships, and provide support.
• Performance Metrics: Actively working toward meeting and exceeding performance scores.
• Operational Alignment: Developing a deep, foundational understanding of how our internal Operations flow.
• System Mastery: Mastering our internal communication platforms and CS tools to maintain smooth workflows.
• Holistic Knowledge: Becoming a well-rounded expert by understanding our service catalog and what we offer.

Required Qualities & Qualifications

We are looking for candidates who possess a blend of technical capability, professional presentation, and interpersonal warmth. To be successful in this role, you should meet the following criteria:

• Communication Skills: Strong verbal and written communication skills; must be comfortable and confident speaking directly with clients in live meetings.
• Typing Proficiency: A minimum typing speed of 60 WPM (words per minute) with high accuracy.
• Growth Mindset: A genuine passion to continuously learn, improve, and accept constructive feedback.
• Education: A college degree, or current enrollment in an accredited college/university program.
• Problem-Solving: Critical thinking skills with the ability to independently troubleshoot problems and deliver clear, effective resolutions for clients.

Customer Support Assistant Wage and Benefits:

• Full-Time Position
• Wage: $17.00/hour
• Remote Work
• Work Hours: M-F 9 AM - 6 PM Pacific Time
• Sick Leave
• Vacation Time
• Holiday Pay
• Health Benefits Offered
• 401(k)

How to apply for this position: Customer Support Assistant

• Provide us with your resume
• Include a cover letter that highlights your writing ability in answering the following questions:
• Are you able to work M-F 9 am - 6 pm Pacific Time?
• What single project or task would you consider your most significant accomplishment in your career to date, and why?
• Describe a situation in your job where you took initiative or proactive action.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote