Director, Dealer Relations

Overview

City: Hamilton

State: NJ

Country: United States of America

Department: Operations

Travel Percentage: 95% (Local) – Visit Locations/PA & NJ

Division: Hough Petroleum Corp.

Reports To: COO

Employment Status: Exempt, Full Time – Salary & Bonus

Description

Job Summary:

The Director, Dealer Relations is responsible for managing and retaining Hough Petroleum’s existing dealer fuel accounts & retail tenants. This role owns the day-to-day dealer & tenant relationship, contract administration, and renewal process, ensuring high satisfaction, strong retention, and stable gallon volume.

This is not a new business role and not a pricing authority role. This position focuses on service, consistency, mystery shops, dealer resigns, property management, tenant relationships, and expanding existing volume & margin, and relationship management, while partnering closely with Pricing and Operations to resolve issues efficiently.

Principal Duties:

Dealer & Tenant Relationship Management

• Serve as the primary point of contact for all assigned existing dealer accounts
• Maintain regular communication and site visits with dealers
• Proactively identify dissatisfaction or churn risk
• Coordinate internal resources to resolve dealer issues
• Recruit & train retail tenants to operate our retail gas stations, repair bay, and/or convenience stores. Finding and replacing tenants to avoid empty properties, is a critical component of this role.
• Serve as primary point of contact for tenants and commission agents; enforce lease terms; resolve conflicts and ensure satisfaction while protecting company interests.

Contract & Renewal Management

• Manage contract & lease timelines, renewals, and documentation
• Execute renewals within approved pricing and margin guidelines
• Identify and escalate non-standard contract requests
• Ensure dealers understand contract terms and obligations

Retention & Growth Support

• Protect existing gallon volume and margin
• Identify opportunities for incremental volume or site expansion
• Partner with the BDM and Pricing Manager on dealer growth opportunities
• Monitor account performance trends and flags
• Work with dealers on improving their site operations & mystery shop scores

Financial Performance:

· Monitor rent collections, property-level profitability, and utility expenses; recommend operational or cost-saving improvements with COO.

· Manage retail tenants regarding on-time deliverables such as rent, paperwork, and deposits.

· Support the billing team by assisting with pricing, credit, and invoicing set-up and following up on any questions or issues.

Essential Functions:

3-5 years of account management or customer success experience

Strong relationship and communication skills

Organized, detail-oriented, and proactive

Comfortable coordinating across teams

Experience in fuel, petroleum, construction, industrial, or logistics sales a plus

Must be comfortable operating in an EOS led company.

Job Types: Full-time, Salary & Bonus

Education: Bachelor’s Degree preferred, but not required

Compensation: $65K, plus profit sharing bonus. Full benefits, including vacation, sick & personal days, health & dental insurance, 401(k) Profit Sharing Plan and 3% of comp match. Bonus based on company performance and hitting specific individual metrics.

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: On the road