Job Summary:

The LTSS and Dual Eligible Program Manager is responsible for managing large-scale portfolio programs aligned to strategic objectives that include multiple projects.

Essential Functions:

• Responsible for successful delivery of LTSS and Dual Eligible programs

• Understand the LTSS and Dual Eligible programs to ensure effective cross functional coordination throughout the organization

• Ensure program milestone deliverables are completed and approved at every stage of the program lifecycle

• Assist with the continuous improvement of program / project management best practices, processes, and tools

• Responsible for ensuring program closure activities are completed

• Lead stakeholders in the refinement of the program design

• Collaborate with functional owners on the identification and assignment of resources

• Collaborate with IT and EPMO on the identification and assignment of IT resources

• Ensure compliance to LTSS requirements

• Capture and consolidate LTSS Program KPIs

• Assess, manage, and control program scope, schedule, and change impacts

• Work closely with business executives to ensure assigned programs aligns with business strategy and are properly funded, resourced, and managed

• Maintain program stakeholder matrix

• Drive cross-functional communication between impacted business

• Work with Talent Development and Communications to develop project communication and training plans

• Ensure effective communication across project managers and business analysts

• Facilitate and drive Program Stakeholder meetings

• Represent program in governance meetings

• Review and approved program meeting minutes

• Provide regular reporting and maintain ongoing communications to senior management, stakeholders and executive sponsors

• Track, compile and report program metrics and budget

• Identify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders

• Maintain program RAID

• Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices

• Responsible for quality or program SharePoint site and program document repository

• Produce detailed reports, business decision documents, meeting minutes, and notification on assigned program

• Develop program operations and support plan

• Performs any other job related duties as requested.

Education and Experience:

• Bachelor's degree in project management, Business, Computer Science or related field required

• Master's degree in related field preferred

• Equivalent years of relevant work experience may be accepted in lieu of required education

• Three (3) years program management experience required

Competencies, Knowledge and Skills:

• Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.

• Experience working in project management software is required

• Demonstrates excellent analysis and reporting skills

• Excellent decision making/problem solving skills

• Exceptional interpersonal and relationship building skills

• Excellent critical listening and thinking skills

• Proven ability to effectively interact with all levels of the organization of management within and externally to the organization

• Excellent written and verbal communication skills

• Customer service oriented

• Ability to shape the approach to needed results and gain consensus of the approach

• Ability to proactively, effectively and efficiently lead a project team of 20+ core members and multiple vendors

• Experience managing a project of up to $10M+ in budget

• Proven ability to prioritize work and team assignments to deliver projects on time, on budget, and meeting stakeholders expectations

• Demonstrates a sense of urgency

• Deep understanding of project management processes, techniques and tools, and development lifecycle (ideally Agile)

• Strong experience in the healthcare payer industry and knowledge of Medicaid and Medicare

Licensure and Certification:

• None required

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

• Travel is not typically required

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.