Position Summary

Our client is seeking an experienced Property & Liability Claims Manager to oversee the administration, investigation, evaluation, and resolution of property, general liability, automobile liability, and catastrophic claims.

This leadership role is responsible for managing claims staff, adjusters, legal counsel, and external stakeholders while ensuring claims are handled efficiently, cost effectively, and in compliance with applicable laws, regulations, and organizational policies.

The ideal candidate will possess extensive experience managing complex and catastrophic claims, including severe bodily injury, wrongful death, high exposure liability, and large property loss matters. Experience working with governmental entities, municipalities, public risk pools, or self insured programs is highly preferred.

Key Responsibilities

Claims Management

• Oversee investigation, evaluation, negotiation, and resolution of property and casualty claims
• Manage catastrophic and high exposure claims involving significant financial and legal risk
• Establish and monitor claim reserves and financial exposure
• Review claim files for quality, compliance, and best practices
• Coordinate claim activities with adjusters, defense counsel, and internal stakeholders

Leadership & Administration

• Supervise claims professionals and outside legal counsel
• Develop and implement claims policies, procedures, and performance standards
• Provide coaching, training, and guidance to claims staff
• Monitor claim trends and identify areas for process improvement

Litigation & Risk Management

• Evaluate litigation strategies and oversee settlement negotiations, mediations, and trials
• Coordinate with risk management, legal counsel, and executive leadership regarding claim exposures
• Participate in catastrophe response planning and management activities

Reporting & Compliance

• Prepare reports and presentations for executive leadership and governing boards
• Ensure compliance with all regulatory requirements and organizational policies
• Maintain accurate documentation and claims management records

Required Qualifications

• Bachelor's Degree required
• Minimum 8 years of Property & Casualty Claims experience
• Minimum 3 years of leadership, supervisory, or management experience within claims operations
• Experience managing complex and catastrophic claims
• Strong knowledge of liability claims handling, property claims administration, and litigation management
• Experience establishing claim reserves and managing claim financials
• Excellent analytical, negotiation, communication, and leadership skills
• Valid Driver's License
• Ability to pass background and credit checks

Preferred Qualifications

• Experience working with governmental entities, municipalities, counties, school districts, public utilities, or public risk pools
• Knowledge of Tennessee Governmental Tort Liability Act (GTLA)
• Experience handling public entity claims involving law enforcement, public works, parks and recreation, and governmental property losses
• Professional claims designations preferred
• Experience with self insured programs or pooled insurance programs

Key Skills

• Property Claims Management
• General Liability Claims
• Automobile Liability Claims
• Catastrophic Claims
• Litigation Management
• Claims Reserving
• Risk Management
• Public Entity Claims
• Claims Leadership
• Regulatory Compliance
• Negotiation & Settlement Management
• Claims Operations

Benefits

• Health Insurance
• 401(k)
• 401(k) Matching
• Paid Time Off
• Paid Training
• Professional Development Opportunities

Work Environment

• On Site Position
• In State Travel Required
• Full Time

#INDW3