The end user representative provides technical support to SVP, IEC members and their admins and ensures that their IT needs are met.

Key Responsibilities:

• Ensure that SVP, IEC members and their admins receive quality technical support.
• Facilitate their experience by maintaining open communication channels between IT teams and users.
• Understand IT organization and develop strong network to activate in a reactive mode the right expertise [network, cyber, …]

Main Activities:

• Embody the best IT expertise in terms of technology, digital transformation, efficiency, and responsiveness, working closely with Executive and their personal assistant.
• Provide technical assistance (network, audio video, …) guidance to support major events lead by business area.
• Train end users on the effective use of software and IT systems.
• Manage and troubleshoot hardware, software, and network problems specific to executive needs to SVP, IEC members and their admins to resolve.
• Receive, track, and resolve technical support requests from SVP, IEC members and their admins.
• Perform preventive maintenance tasks to ensure that end users’ IT systems operate optimally.
• Document procedures, common issues, and solutions to create a knowledge base accessible to end users.
• Availability: Ensure a rotating 7/7-day permanence with the local team.

The Executive Support collaborate with:

• SVP, IEC members and their admins
• IT teams (CISO, Network, Digital Events, MS 365…).
• Admins network
• Communication Team
• Head of locations
• HR team

EOE/Disability/Veteran

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.

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