Our client, a leading organization in the technology services sector, is seeking a Systems Support Specialist I to join their team. As a Systems Support Specialist I, you will be part of the IT Department supporting the Service Desk team. The ideal candidate will demonstrate strong problem-solving skills, effective communication, and a proactive attitude, which will align successfully in the organization.

Job Title: Systems Support Specialist I

Location: Waukesha, Wisconsin

What's the Job?

• Provide hands-on support by installing, diagnosing, repairing, and maintaining client management and asset systems.
• Support local server hardware, operating systems, network infrastructure, and telephony through troubleshooting incidents via phone or virtual communication.
• Create documentation on new issues resolved, root cause analysis, and troubleshooting steps prior to closing or escalating service requests.
• Assist in the implementation of business systems and manufacturing initiatives, delivering configurations and end-user desktop support.
• Participate in service desk call/ticket queue management and perform system upgrades, including assisting end users with migration to new applications.

What's Needed?

• Minimum of 6 months of experience troubleshooting PCs, printers, and phone issues.
• Knowledge of Microsoft technologies including Windows, Office, Outlook, and M365.
• Solid understanding of networking, wireless, and telecommunication fundamentals.
• Understanding of mobile technology and MDM related to smartphones and tablets.
• Strong problem-solving skills and effective communication abilities, with a willingness to contribute to a team environment.

What's in it for me?

• Opportunity to develop technical skills in a dynamic environment.
• Engagement with innovative IT projects and initiatives.
• Supportive team culture that values diversity and inclusion.
• Potential for career growth within the organization.
• Participation in comprehensive training and development programs.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.