The Office Manager is responsible for managing the day-to-day operational workflow of an assigned office, ensuring files are handled efficiently, accurately, and in alignment with client Service Level Agreements (SLAs), department procedures, best practices, and divisional objectives. This role oversees the movement of work from assignment intake through appraiser handling, office review, and final return to the client.

The Office Manager plays a critical role in maintaining timely and professional client communication, ensuring diary updates, file notes, missing information requests, and client-facing responses are completed accurately and within expected timelines. This position is responsible for monitoring office workflow, supporting appraiser production, identifying file delays or process gaps, and ensuring completed work products meet quality, documentation, and client-specific handling requirements before final delivery.

The Office Manager also coordinates with Appraisers, Regional Field Managers, Operations leadership, Resource Management, Compliance, Training, and other support teams to maintain SLA adherence, resolve workflow issues, and support consistent execution of operational standards. The role requires strong organization, communication, follow-through, and the ability to manage multiple file priorities while maintaining service quality and client responsiveness.

**This is an Independent Contractor role**

The Office Manager is responsible for managing daily office workflow, maintaining timely client communication, and ensuring assignments are handled in alignment with client SLAs, department standards, and divisional objectives. This role oversees file movement from intake through appraiser handling, office review, and final return to the client, while monitoring cycle time, productivity, open pending files, and work product quality. The Office Manager also coordinates with appraisers, Regional Field Managers, Operations leadership, and support teams to resolve workflow issues, maintain documentation standards, and support consistent client service performance.

Essential Functions

Office Workflow and Assignment Management
Manage the daily assignment workflow from intake through appraiser handling, office review, and final return to the client, ensuring files move efficiently and accurately through each stage of the process.

Client Communication and File Documentation
Maintain timely, clear, and professional client communication, including diary updates, file notes, missing information requests, status updates, and client-facing responses in accordance with SLA expectations and department standards.

SLA, Cycle Time, and Productivity Management
Monitor cycle time, productivity, open pending assignments, aging files, and other performance indicators to ensure office performance aligns with client SLAs, departmental goals, and divisional objectives.

Appraiser Coordination and Work Product Review
Provide guidance, feedback, and follow-up to appraisers throughout the assignment lifecycle, ensuring completed work products meet quality, documentation, and client-specific handling requirements before final delivery.

Resource and Tool Utilization
Use available operational tools and reporting platforms, including FMS, Optimizer, Capacity Planner, and other internal systems, to manage workload, allocate resources, identify delays, and support successful client service performance.

Compliance, Data Integrity, and Operational Standards
Ensure adherence to company policies, client instructions, department procedures, applicable federal and state requirements, and data security, confidentiality, and integrity standards.