#140437 Patient Service Representative - Express Care

DESCRIPTION

This position will support the Pacific Highlands Ranch Primary Care, Express Care, and Women’s Health departments.

Under supervision of the Practice Manager, the Patient Service Representative provides front desk support by performing variety of clerical and receptionist duties in support of daily patient services within clinical areas, including patient registration, greeting patients, check-in and check-out procedures, appointment scheduling, insurance and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, and working closely with Center physicians, nurses, staff and other UCSD departments. Other related duties and administrative tasks may be assigned to support clinic operations and ensure a positive patient experience.

MINIMUM QUALIFICATIONS

• Three (3) years of related front desk, patient-facing administrative experience within a large, complex healthcare setting.

• Experience with patient scheduling, registration, insurance verification, and authorization processes.

• Strong knowledge of third-party payors, including federal, state, and private health plans.

• Ability to work in an interactive environment and possess excellent customer service skills, both in person and over the phone.

• Demonstrated computer skills/ability to work between multiple systems during calls.

• Excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Strong organizational skills with the ability to prioritize tasks, manage competing deadlines, and effectively handle multiple responsibilities in a fast-paced clinical environment.

• Demonstrated professionalism, accountability, and sound judgment, with the ability to maintain confidentiality and discretion when handling sensitive patient information.

• Self-motivated and adaptable, with the ability to learn new processes, embrace change, and work effectively with minimal direction in a complex healthcare organization.

PREFERRED QUALIFICATIONS

• Experience in a fast-paced, multi-specialty clinic. Express Care, Primary Care and/or OBGYN experience.

• Experience developing standard work, including process standardization, quality improvement, training, and collaboration.

• Experience in Artera or similar patient communication tools.

• Urgent (walk-in clinic) or Primary Care experience.

• EPIC experience.

SPECIAL CONDITIONS

• Must be willing to work various hours based on business needs. Possible overtime. Must be willing and able to float to other locations as requested.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace