The Accounts Receivable Associate is a fulltime opportunity within the Enterprise Financial Services (EFS) team of Group Finance. The position is responsible collection and billing activities for Accounts Receivable (AR) on behalf of Paint Stores Group (PSG), Performance Coatings Group (PCG), and Consumer Brands Group (CBG). The successful candidate will have direct contact with our customers; build relationships with the sales organization; and collaborate with finance colleagues of The Sherwin-Williams Company.

This position is not hybrid/remote and will report the the Higbee Building in Cleveland, OH.

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

CORE RESPONSIBILITIES

CUSTOMER COLLECTION ACTIVITY

• Direct customer contact of delinquent accounts in assigned area of responsibility to optimize cash flow and profitability.

• Develop and maintain effective working relationships with the sales organization and customers to enhance collection efforts and maintain business continuity.

• Develop and execute action plans to proactively resolve delinquent accounts.

• Evaluate collection customer activity results and recommend escalation to improve performance.
• Process required information on Customer and/or Third-Party websites to facilitate payment.
• Work with customers and the appropriate SW management to resolve customer discrepancies or disputes.
• Assist in identifying EDI, pricing, tracking, and process issues resulting in delayed payments.
• Initiate contact with stores, branches, customers, and customer service teams on issues impacting business opportunities.

CONTINUOUS IMPROVEMENT

• Assist in the identification and strategic solutioning of process bottlenecks.
• Collaborate and partner with key leaders and internal stakeholders in realizing scaling opportunities through process efficiencies and automation.
• Maintain a knowledge and understanding of KPI metrics to improve levels of service and AR performance.

ACCOUNTS RECEIVABLE CONTROLS AND COMPLIANCE

• Maintain consistent adherence to the credit policies and procedures.
• Maintain customer and business records in accordance with established policies and procedures.
• Verify the AR balances are properly stated for the area of responsibility according to existing policies.
• Timely respond to internal and external AR audit inquiries as required.

POSITION REQUIREMENTS

Required:

• High School Diploma or GED
• Experience in finance, accounting, or sales activities.
• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the United States without sponsorship now or in the future for employment visa status
• Proficiency in Microsoft Applications, including but not limited to, Excel and Word.
• Building and maintaining various types of financial models to aid, monitor and analyze business performance.
• The ability to compare and reconcile financial records from multiple sources, and analyze data to identify trends, patterns, and actionable insights.

Preferred:

• Bachelor’s Degree
• Sherwin-Williams’ store, facility, or branch experience.
• Operational analysis and business communications experience.
• Customer service experience.
• Experience in Accounts Receivable.
• The ability to influence attitudes, behaviors, and decisions through effective communication, negotiation, leadership, adaptation, and collaboration with varying types of stakeholders.
• Ability to understand, interpret, identify trends, and communicate financial data into meaningful insights.
• Serve as a trusted strategic advisor to business leaders utilizing an in-depth knowledge of the business segment(s) for the area of responsibility.

Travel: 10%