Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview
The Agency Service Representative is responsible for resolving escalated policyholder and agent concerns by partnering with local Safelite field leaders and other internal departments to provide a solution. They should respond promptly and professionally to all emails, phone calls and inquiries from agents, contact center and field partners. They will also be expected to document their interactions in Salesforce.

Work Location: Remote

Work Schedule: Monday - Friday, 11:30 AM - 8:00 PM Eastern Time

What you will do

• Provide exclusive concierge / white label service to Mega accounts answering line on behalf of insurance clients
• Provides white glove solutions to State Farm and other Top 10 carriers, through digital & proactive agent communication while partnering with the Solutions Sales team
• Specialized service and initiatives aimed toward unique insurance carrier requests
• Responds promptly and professionally to all emails, phone calls and inquiries from agents, contact center and field partners, handling them from a tactical stand point to allow sales team to focus on relationship building
• Data clean up / documents customer interaction in Salesforce
• Other duties assigned by management

Qualifications

Requirements

• High School Diploma
• 1-3 years of experience
• Prior customer service experience
• Strong communication skills (both verbal and written)
• Microsoft Office (Word, Excel and PowerPoint)

Preferred

• Salesforce experience

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

#LI-remote #LI-NO1

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.