Job Title: A-Level Technician

Department: Motors

Location: UGM Motors

Reports To: Service Manager

UGM considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.

SUMMARY OF POSITION:

The A-level technician can diagnose, repair and complete a project without any assistance or supervision. They will have several years of experience and advanced training needed to perform work independently. He/she has demonstrated mastery of all vehicle systems and has leadership, mentoring, communication, and customer service skills. May specialize in specific system(s) such as Electrical/Electronic, Powertrain, Engine/Transmission, etc. The expected flat-rate efficiency level is 120%+.

DUTIES & RESPONSIBILITIES:

Key Result Area #1: Vehicle Repairs

• Expert Diagnostics: Perform complex diagnostics on engine, transmission, electrical, and HVAC systems using advanced computerized equipment.
• Complex Repairs: Execute major repairs including engine overhauls, transmission rebuilds, and electrical system troubleshooting.
• Quality Control: Test drive vehicles and perform digital vehicle inspections (DVI) before and after services to ensure safety.
• Test drive vehicles and document results for marketing purposes.

Key Result Area #2: Mentor/Customer Service

• Mentorship: Guide B-Level and C-Level technicians and review their work to maintain shop quality standards.
• Customer Communication: Explain complex technical issues to customers and service advisors clearly.

SKILLS & QUALIFICATIONS:

• Computer literate with proficiency using Word, Excel, Outlook, Office 365, UKG HR; able to complete documents, reports, and accurate records.
• Excellent communication skills including written, verbal and instructional.
• Prove to be teachable and organized with the ability to manage multiple projects/tasks at once; able to listen and follow instructions.
• Flexibility and punctuality to work variable shift times.
• Valid driver’s license - required.
• Clean driving record and insurable by UGM driver safety program standards - required.

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Ability to lift heavy objects (20-50 lbs) and work in various positions - frequently.
• Requires working indoors and outdoors - continuously.
  Requires climbing stairs, sitting, standing, bending, and reaching – continuously.
  Requires a sustained level of high energy, stamina, and the ability to move about all the facilities on a regular and ongoing basis – frequently.
  Requires the ability to hear, see, and speak clearly – continuously.

EQUIPMENT/TOOLS USED:

• Equipment: Must own a comprehensive set of automotive hand tools.

EDUCATION/EXPERIENCE:

• Education: High school diploma or GED; technical school degree preferred.
• Active ASE Master Technician Certification: Must have passed all A1-A8 tests.
• Experience: Generally, 5-10 years of professional automotive repair experience, typically including previous work as a B-Level & C-Level technician.
• Substitution of education and over 5 years of professional experience may be considered in place of the ASE Master Certification.

REQUIREMENTS:

Union Gospel Mission is a privately funded 501(c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

• Be able and willing to share the Gospel and participate in all of the ministry activities of Union Gospel Mission.
• Subscribe to Union Gospel Mission Statement of Faith and UGM Distinctives upon hire and continuously while employed.
• Adhere to Union Gospel Mission Employee Handbook.

TASKS A-Level Technician:

• Disassembles and performs partial or complete overhaul of engines, transmissions, differentials, other assemblies and sub-assemblies.
• Uses gauges, special tools, and specialized equipment to diagnose mechanical failure or problems (such as electronic diagnostic equipment, infrared machine for exhaust emissions, and air conditioning recharging machine).
• Performs wheel alignments and balances wheels.
• Installs and/or adjusts brakes, heaters and defrosters.
• Replaces worn or broken parts.
• Grinds valves.
• Repairs automotive equipment (such as alternators, hydraulic systems, pneumatic systems, pumps, and carburetion systems).
• Operates vehicles to diagnose problems and validate that repairs have been properly completed.
• Shop equipment as necessary: Constructs, maintains or services equipment.
• Repairs gasoline and diesel engines.
• Serves as team leader/lead worker when assigned.
• Repairs equipment and machinery as necessary.
• Perform duties of previous level in series, as required.
• Performs other related duties as assigned.

#UGMUKG