• Collaborate with colleagues to understand and document processes and procedures across a range of organizational functions.
• With guidance, design and maintain tracking tools or information portals with an eye to internal transparency
• Conduct research on best practices, trends, available systems, and vendor evaluations.
• Gather, consolidate and organize data and metrics and generate reports as required.

• Coordinate task teams of Anera staff across multiple offices to ensure information is thoroughly collected and that relevant staff in each country office have reviewed all new policies or procedures.
• Coordinate with departments to ensure accurate records and assist in compliance with organizational policies.
• May, with guidance, provide initial drafts or proposed revisions of standard operating documents or policies.
• Consult regularly with IT, travel, HR, and other operational staff.

• Support scheduling and other routine administrative tasks for the COO.
• Assist with organization-wide file structure and information sharing.
• Test and update new administrative processes.
• Other duties as assigned.

• 1-4 years of work experience in an office/campaign environment.
• Bachelor’s Degree (or associate's degree and equivalent years of relevant experience)
• Proficiency in basic office software packages (Google Workspace, Microsoft Office, etc).
• Demonstrated experience with spreadsheets (eg: Excel/Google Sheets), information management applications (Eg: Sharepoint/Google Sites), office administration, and/or record keeping.
• Strong written and verbal communication.
• Demonstrated Ability to prioritize and deliver on short-term tasks and medium-term projects in a fast-paced, high-urgency environment.
• Willingness to learn new skills and tools.

• Familiarity with international development and humanitarian work, Arabic language, or organizational change processes.
• Experience creating, updating, or implementing standard operating procedures/ organizational processes.
• Ability to focus on operational tasks affected by high-profile international issues and world events.

Anera is one of the oldest American non-profits working in the Middle East today. Strictly non-partisan and non-sectarian, the organization delivers humanitarian relief in times of crisis and development programs that have a long-lasting impact on refugees and poor communities. In fiscal year 2024, with a staff of over 150 professionals, Anera delivered nearly $200 million in emergency, health, education agriculture and community development programs.