Job Summary:

The IT Technician Intern at POWDR is designed for students passionate about technology and eager to gain hands-on experience in enterprise IT support. In this role, you will assist with day-to-day IT operations, troubleshoot hardware and software issues, and provide hands-on support to enterprise teams, including C-suite executives.

Working alongside experienced IT professionals, you’ll contribute to real-world projects, build technical and problem-solving skills, and gain exposure to innovative technology solutions in a fast-paced, adventure-driven environment. (This internship is for Fall/Winter Semester. Beginning end of August/first of September through the end of December)

Essential Duties and Responsibilities:

• Enterprise & C-Suite IT Support – Assist with the installation, configuration, and maintenance of hardware and software systems. Provide technical support and troubleshooting for enterprise staff, including C-suite executives (CEOs, CFOs, COOs, etc.).

• Freshdesk Ticketing System – Support the implementation of the Freshdesk ticketing system .

• Device Configuration & Automation – Work wit h Intune to configure and automate device management processes, supporting mobile and enterprise users.

• Onsite IT Support – Travel to Woodward locations and national park concessio n s t o provide hands-on IT support, troubleshoot issues, and assist with hardware deployment s as needed.

• User Onboarding & Offboarding – Assist in setting up new users , provisioning accounts, and managing access control.

• Process Documentation & Knowledge Base Contribution – Help build a knowledge base by documenting troubleshooting steps, FAQs, and best practices.

• Shadowing & Training – Learn from senior IT technicians, participate in enterprise technology stand-ups, and contribute ideas for improving processes.

• Perform other duties as assigned.

Skills and Qualifications:

• Currently enrolled in a degree program in Information Technology, Computer Science, or a related field .

• Basic knowledge of computer hardware, software, and networking .

• Familiarity with Windows and macOS operating systems and Microsoft Office Suite .

• Strong analytical and troubleshooting skills .

• Ability to work effectively in a team-oriented environment .

• Excellent communication and interpersonal skills .

• Detail-oriented with a passion for technology .
  

Basic Requirements:

• Valid driver's license is required .

• Physical Capabilities: bend, twist, push, pull, stand, lift 50lbs.

• Must be comfortable working in an outdoor all season environment .

• Ability to work weekends, holidays, and evenings.

• Willing to travel as needed.
  

Travel Requirements:

• Up to 10% travel may be required .
  

Perks & Benefits:

• Free season passes to Snowbird and Woodward Park City, plus access to POWDR resorts nationwide

• Exclusive discounts with partner brands like YETI, Burton, Subaru, and more

• Discounts on food, retail, rentals, and lessons across POWDR-operated locations

• Wellness and community-focused offerings, including fitness classes and employee events

• Career development opportunities across POWDR’s portfolio of destinations