Bryley Systems is a Managed IT, Cloud, and Security Services Provider with clients in New England and across the continental United States. We have been fulfilling the IT needs of organizations since 1987 with a focused, client-friendly, approach. We are recognized internationally as a top-501 MSP, and locally by the Boston Business Journal, the Worcester Business Journal, our partners, and our clients with awards for service excellence.

We are currently seeking a Lead Infrastructure & Cloud Engineer to provide exceptional client service and satisfaction in all aspects of our day-to-day business. The ideal candidate must have the skills and knowledge to build computer networks from soup-to-nuts; including but not limited to collaboration, design, preparation, planning and deployment, while also adhering to our company’s signature network design, products, and security policies.

Applicants must be legally authorized to work in the United States without sponsorship now or in the future. The company is not able to provide visa sponsorship for this position. Must have a valid driver’s license with a clean driving record and reliable transportation. This position requires an after-hours on-call rotation approximately one week every six to seven weeks.

Essential Duties and Responsibilities

Client Support & Technical Services

• Provide remote and on-site technical support to clients
• Diagnose and resolve hardware, software, networking, infrastructure, and cloud-related issues.
• Analyze technical problems, identify appropriate solutions, and implement corrective actions efficiently.
• Maintain a professional and client-focused approach while managing support requests and complex technical issues.
• Establish and manage client expectations throughout the service lifecycle.
• Provide timely verbal and written communication regarding project status, support requests, and resolutions.
• Document all technical activities, support interactions, and system configurations accurately.

Network Infrastructure Engineering

• Design, deploy, configure, support, and troubleshoot business network environments.
• Build and maintain secure network infrastructures following company standards and security best practices.
• Configure and support: Routers, Firewalls (Sonicwall, Meraki, Fortinet & Cisco), Switches (Managed: Layer 2 & 3, VLANs, Subnets), Wireless and networking solutions, DHCP and DNS services, VPN technologies, and UPS systems and Network Management Cards (NMCs).
• Implement and maintain network security controls to protect client environments.

Server & Virtualization Administration

• Install, configure, administer, and support Windows Server environments.
• Manage Active Directory, Microsoft Entra ID, and Group Policy infrastructure.
• Deploy and support VMware virtualization platforms.
• Perform server upgrades, migrations, maintenance, and performance optimization.
• Monitor and maintain server health, availability, and security.

Cloud Engineering & Security

• Deploy and support Microsoft Azure environments, including virtual networking and cloud-hosted workloads.
• Support Microsoft 365 applications and services.
• Configure and maintain Conditional Access Policies and cloud security controls.
• Assist clients with cloud migrations, optimization initiatives, and security enhancements.
• Support additional cloud technologies including AWS and related platforms.

End User & Application Support

• Support Windows, macOS, iOS, and Android devices.
• Troubleshoot Microsoft 365, Office applications, Adobe products, and line-of-business applications.
• Support applications such as Sage, QuickBooks, SQL-based systems, JobBoss, CCH, Adept, ShareSync, ShareFile, and related business solutions.
• Perform system updates, maintenance, and software deployments.

Team Collaboration & Leadership

• Provide mentoring, guidance, and technical support to IT Technicians and junior team members.
• Assist with project planning, implementation, and deployment activities.
• Collaborate effectively with internal staff, management, vendors, and client stakeholders.
• Participate in continuous improvement initiatives and knowledge-sharing activities.
• Support special projects and assignments as requested.

Required Qualifications

Education / Certifications

• High School Diploma or equivalent required.
• Microsoft Certification(s) and CompTIA required additional certifications a plus.

Experience

• Minimum of 10 years of hands-on experience in network engineering, systems administration, or related IT infrastructure roles.
• Experience working with complex networking, cloud, and security environments.
• Proven success supporting multiple clients and technologies in a fast-paced environment.
• Managed Services Provider (MSP) experience preferred.

Technical Expertise

Strong experience with:

• Windows Server environments
• Active Directory and Group Policy
• Microsoft Entra ID
• Microsoft Azure
• VMware virtualization
• Firewall configuration and management
• VPN configuration and troubleshooting
• Managed switches and network design
• Microsoft 365 administration
• Network security best practices
• LAN, WAN, wireless networking, VLANs, DHCP, and DNS
• RMM and PSA solutions, including ConnectWise
• Datto, Huntress, SentinelOne, and similar security platforms
• Performance monitoring and cybersecurity tools

Why join Bryley Systems?

We offer competitive salary and benefits package designed to support our employees’ professional and personal well-being.

Our headquarters is located in beautiful downtown Clinton, Massachusetts, in a thoughtfully renovated historic post office. This unique workspace combines the character and charm of a landmark building with the functionality of a modern technology office. Employees enjoy a collaborative environment in the heart of a vibrant downtown community, surrounded by local restaurants, shops, and amenities.

Equal Employment Opportunity Statement

Bryley Systems is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law.

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Are you experienced in setting up firewalls from scratch? If so, what brands, be specific?
• This job is 100% in office (WFH 1 day/week after 90 days) in Clinton, MA. Is that acceptable and do you live a commutable distance to Clinton, MA?
• Do you have experience with Network Management Cards?

Work Location: In person