Associate's or bachelor’s degree (preferably in Human Resources or related field). You’ll work with employees, job applicants, managers, and members of the……
They are responsible for responding to employee and student inquiries, while providing exceptional customer service, by answering all in-bound calls and email……
Have a valid driver’s license, Class A or B preferred. In this hands-on field role, you’ll operate advanced CPT and HRSC equipment to support environmental and……
Frequently stand/walk, sit, perform desk-based computer tasks, and use a telephone. This entry-level HR role is responsible for assisting employees with……
Associate or bachelor’s degree in a related field or applicable experience. This role is crucial in driving the continual adoption of employee and manager self-……
Human Resources Service Center Representative (Hybrid)
Raleigh, NC
$26.07 - $33.55 Per Hour (Employer provided)
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What You'll Be Doing
The Human Resources Service Center Representative (HRSC Rep) with Wake County is a dynamic, hybrid role where no two days are the same – and your focus on service, accuracy, and confidentiality will help make HR support a great experience for all who need it. You’ll work with employees, job applicants, managers, and members of the public – answering inquiries via phone, email, and in person. You'll investigate issues, research policies, document cases, and follow up to ensure resolution. For more complex matters, you’ll collaborate with subject matter experts or escalate issues when necessary.
Key responsibilities include:
Serving as the first point of contact for HR inquiries via email and phone
Researching solutions using internal systems, policies, and HR team resources
Assisting employees with understanding benefit plans, payroll and leave
Documenting each case and resolution in a ticketing system
Providing updates and status reports when follow-up is needed
Processing employment verifications and Public Service Loan Forgiveness forms
Supporting various HR projects and additional duties assigned
About Our Team
Wake County Human Resources partners closely with County leadership to deliver innovative, results‑driven, and customer‑focused HR programs and services. With a team of nearly 70 dedicated professionals, we deliver people‑centered, data‑informed HR solutions across the County, spanning Talent Acquisition, Onboarding, Classification & Compensation, Benefits & Wellness, Employee Relations, Organizational Development, Payroll, Operations, Service Center Support, and more.
Our department is consistently recognized for excellence. Through forward‑thinking strategies that serve as industry models, we have helped position Wake County as a national leader in public‑sector HR. Our commitment to innovation and employee wellbeing has earned honors including the Healthiest Employer Hall of Fame and the Agency Award for Excellence .
As part of our team, you will have access to a competitive benefits package , which includes a 5% 401(k) contribution and free access to the Employee Health Center. Join us in building a stronger, healthier, and more innovative Wake County.
The Basics (Required Education and Experience)
High school diploma or GED
One year of experience in human resources administration
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
Associate's or bachelor’s degree (preferably in Human Resources or related field)
Professional Customer Service experience in an HR environment or Service Center
Professional experience responding to inquiries and explaining HR policies, benefits, time and leave, leave of absence, or payroll
Experience working with ticketing tools such as Zendesk, ServiceNow or Jira
Local, county and/or state government experience a plus, but not required
How Will We Know You're 'The One'?
Excellent customer service skills, with a focus on active listening and probing to understand the customer’s needs
Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment
Strong knowledge or experience in HR or benefits, with the ability to apply policies and procedures to help others understand their options and make informed decisions
Effective problem-solving and case management skills, including tracking inquiries, researching answers, and following through to resolution
Demonstrated ability to manage confidential or sensitive information with professionalism and discretion
Comfortable using Microsoft Office tools and web-based systems to complete daily tasks
Ability to learn new software platforms and navigate multiple systems simultaneously
About This Position
Location: WCOB Raleigh, NC 27602
Employment Type: Regular
Work Schedule: Mon - Fri 8:30am - 5:15pm
Hiring Range: 26.07 - 29.81
Market Range: 26.07 - 33.55
Please include ALL prior work experience on your application and resume.
The minimum salary is $26.07 and the max salary is $33.55.
$26.07 – $33.55/hr (Employer provided)
$29.81
/hr Median
Raleigh, NC
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