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About the role:

The HR Shared Services Associate assists in Human Resources (HR) operational processes within the organization. They will support HR operations, ensuring alignment with day-to-day goals and regulatory requirements. This position provides oversight of HR policies and procedures ensuring compliance with local and state employment laws, regulations, and industry standards.

About the team:

The US HR Hub team operates within a wider global HR function, delivering specialist support for complex HR queries and escalations while maintaining data accuracy, compliance, and consistent service delivery across regions. The team is highly collaborative, with a strong focus on continuous process improvement and delivering an excellent customer experience.

What you'll be doing:

• Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, absence management, compliance, records management, and retention.
• Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g. transfers, promotions, employment separations, etc.).
• Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
• Ensures data quality and follows global data standards, run ad-hoc reports to assist in this task.
• Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
• Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
• Cultivates networks across a variety of functions and locations with the organization.

What you bring:

High School Diploma or GED or the equivalent combination of education, training or work experience is preferable.

• Skill in use of People Office systems, preferably Workday

• Knowledge of People Office concepts, policies, and procedures

• Attention to detail and accuracy, excellent data entry, organizational and prioritization skills

• Excellent customer service, problem solving, and multi-tasking skills

• Ability to work in an organized manner and consistently follow-up on tasks

• Ability to work both independently and in a team environment

• Ability to maintain confidentiality