Description

Essential Functions Include But Are Not Limited To

• Provides management support for the IT Infrastructure Services Division, overseeing end-user devices, networks, servers, workstations, back-up/storage, security, connectivity, e-mail, and applications.
• Assists in developing and implementing division short and long-term goals, objectives, policies, procedures, strategies, and priorities.
• Assists in overseeing division operations, workflow, projects, and programs.
• Supports the design, implementation, configuration, operation, and maintenance of the City’s network infrastructure.
• Collaborates with City staff on IT infrastructure, architecture, systems, networks, software, and training.
• Evaluates service delivery efficiency.
• Identifies and implements system improvements.
• Assists in developing and implementing IT standards and manages change control processes.
• Monitors help desk ticketing system to ensure timely issue resolution.
• Selects, trains, supervises, motivates, and evaluates assigned staff; establishes performance standards; and assists in managing performance and disciplinary actions.
• Ensures data security and disaster preparedness.
• Assists in managing system maintenance and contracts, including request for proposal development and vendor selection.
• Conducts systems analysis, special projects, testing, and quality control to optimize IT infrastructure.
• Stays informed of IT trends and best practices.
• Participates in committees and represents the division at meetings and trainings.
• Assists in the development and administration of the division budget.
• Ensures record management complies with laws and internal policies and procedures.
• Prepares reports, correspondence, and other documents.
• Provides complex staff support to management.
• May assist in managing major citywide projects.
• Performs other duties as assigned.

Minimum Qualifications

• Possession and retention of a valid driver’s license, or alternative transportation that reasonably meets operational needs, is a condition of continued employment.
• Must be willing and able to work evenings, nights, weekends, and holidays for special events or emergencies.

• Municipal or government work experience.
• Project management or contract administration experience.

• IT hardware, software, telecommunications, network systems, and business applications, including development, administration, testing, and maintenance.
• Installation, configuration, administration, and support of IT infrastructures.
• Security best practices: data security, cryptography, antivirus, and end-user protection.
• E-mail, Voice over IP (VoIP), mobility, and remote access systems.
• Pertinent federal, state, and local public sector laws, codes, and regulations.
• Public administration, office management, and budget administration.
• IT data management, recordkeeping, and safekeeping.
• IT help desk management and service delivery optimization.
• Project and program management, development, and administration.
• Contract development, administration, and management.
• Principles of supervision, leadership, training, and performance management.
• Research methods, mathematical calculations, and statistical analysis.
• Word processing methods and techniques.
• Proper English usage, grammar, and punctuation.
• Technical writing, documentation, and training material development.
• Computer hardware, software, and network troubleshooting.

• Using business software, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Operating modern office equipment.

• Assist in overseeing daily IT infrastructure operations, help desk, and support services.
• Understand and follow citywide policies and procedures, and applicable regulations.
• Interpret and apply complex technical and regulatory requirements.
• Develop, implement, and evaluate programs, policies, and procedures.
• Analyze complex data and issues, research solutions, and make sound recommendations.
• Select, supervise, train, and evaluate staff.
• Manage contracts, budgets, and procurement processes.
• Develop and deliver user training programs.
• Communicate clearly, both orally and in writing.
• Exercise appropriate independent judgment.
• Prioritize multiple projects to meet deadlines.
• Adapt to changing priorities and manage organizational change.
• Maintain data confidentiality.
• Prepare and maintain a variety of reports and records.
• Establish and maintain effective working relationships with City employees, the public, vendors, contractors, and those contacted in the course of work.

Selection Process