EndeavorCX is looking for a Sr. Engineer to lead our AI engineering efforts: building features, designing and implementing API methods, and improving the performance and reliability of our Agentic AI systems as we rapidly scale our product and organization. This role owns how we build with AI, including researching, evaluating, and implementing emerging best practices in agentic systems, model integration, evaluation, and LLM application development.

It also owns significant production code directly, contributing, architecting, and overseeing the systems that make our platform work.

About Us: EndeavorCX transforms customer experience through applied AI. Our CX + AI platform uses machine learning and agentic AI to elevate customer experiences and enhance agent performance across voice and digital engagement channels.

What you will be doing

• You'll own our AI engineering practice, setting the technical direction for how we design, build, and operate Agentic AI systems across the platform.
• You'll research, evaluate, and implement emerging best practices in agentic architectures, model integration, prompt and context engineering, evaluation, and LLM application development, then translate them into production standards for the team.
• You'll contribute and oversee production code directly, architecting core systems, writing critical paths yourself, and setting the standard for quality through the code you ship and the code you review.
• You'll brainstorm with Product Managers, Designers and Frontend Engineers to conceptualize and build new features for our growing user base.
• You'll produce high-quality results by leading or contributing heavily to large cross-functional projects that have a significant impact on the business.
• You'll actively own features or systems and define their long-term health, while also improving the health of surrounding systems.
• You'll build the evaluation, observability, and reliability tooling that keeps our AI systems accurate, safe, and performant in production.
• You'll assist our skilled support team and operations team in triaging and resolving production issues.
• You'll improve engineering standards, tooling, and processes.

What you should have

• You've been building web applications professionally for 4+ years.
• You have hands-on experience building production systems with LLMs or agentic AI, including model integration, evaluation, and the practices that keep those systems reliable at scale.
• You track the state of the art in AI engineering and can judge which emerging techniques are ready for production and which are not.
• You can lead technical architecture discussions and help drive technical decisions within your team.
• You write understandable, testable code with an eye towards maintainability.
• You are a strong communicator. Explaining complex technical concepts to designers, support, and other engineers is no problem for you.
• You possess strong computer science fundamentals: data structures, algorithms, programming languages, distributed systems, and information retrieval.
• You have a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.

We do not currently offer H1B sponsorship.

Pay: $100,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health savings account
• Military leave
• Paid holidays
• Paid time off
• Work from home

Work Location: Hybrid remote in Manhattan, KS 66502