General Summary

Posting will remain open until filled. Priority screening for applications received by July 12, 2026.

The International Student Programs (ISP) Program Coordinator provides comprehensive administrative and front desk support to the ISP office at Highline College. As the primary point of contact for all in-person and virtual office interactions, this position plays a vital role in creating a welcoming, efficient, and professional environment for students, staff, faculty, agents, and visitors. The coordinator ensures the smooth daily operation of the front desk, supports logistics and communications for ISP activities

Essential Tasks

Reporting to the Fiscal Program Manager, of International Student Programs, this postilion will:

Front Desk & Communication Support:

• Serve as the first point of contact for student, employees, and visitors;
• Welcoming and greeting students, potential students, and guests (both in-person, online, and via phone) to determine their needs and directing them to appropriate staff, as necessary;
• Effectively and efficiently manage ISP front desk to ensure seamless administrative operations;
• Monitor and manage the ISP general email inbox; respond to inquiries or direct to appropriate staff;
• Provide accurate and timely information about ISP office procedures and services, and when appropriate, direct students to appropriate resources and staff members within the ISP office;
• Schedule appointments and assist with calendar logistics for ISP staff when needed.

• Oversee day-to-day office operations, including ordering and restocking supplies, tracking office inventory preparing shipments, and coordinating mail distribution;
• Maintain a clean, organized, and functional front desk and common office area;
• Assist with filing, scanning, and organizing physical and digital records;
• Coordinate office scheduling, facilities request, and other administrative functions to support program operations;
• Assist, implement, and coordinate front desk and office improvement projects, including the creation and maintenance of Standard Operating Procedures (SOPs), to enhance operational efficiency, customer service, and student support;
• Support basic data entry and spreadsheet maintenance for administrative tracking;
• Prepare, record, and maintain weekly staff meeting notes;
• Prepare and process Highline College business documents (including requisitions, vouchers, etc);
• Assist in the creation of simple informational materials (e.g., flyers, posters, signage);
• Support office-wide communications and announcements by preparing visual content for events or outreach;
• Assist and provide logistical support for orientations, workshops, and other ISP events, including scholarships and year-end ceremonies.

• Supervise 1–2 student workers to ensure consistent front desk coverage and task completion;
• Support onboarding and cross-training of new student workers;
• Collaborate closely with other ISP staff, including recruitment, advising, fiscal, and admissions team members;
• Perform other duties as assigned by the Fiscal Program Manager of International Student Programs to support the goals of the ISP office.

• Communicate effectively (verbal and written);
• Work independently and in a team environment;
• Use Google Workspace, and Canva;
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint, with the ability to manage data, create reports, and maintain records;
• Be proactive, organized, and detail-oriented with strong communication and exercise time management skills.

• This position is based on-site at the International Student Programs office;
• Occasional support during evening or weekend events may be required with advanced notice.

Qualifications

Minimum:

• High School completion or equivalent; AND
• Two years of full-time administrative experience with an emphasis on program coordination, data management or customer service;

• Equivalent education/experience.

• Bilingual or multilingual skills are a plus but not required;
• Associate degree from an accredited college or university;
• Experience working in higher education or a culturally diverse environment preferred.

Supplemental Information

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

THE COLLEGE

Founded in 1961, Highline College was the first community college to be established in King County and is one of 34 community and technical colleges. More than 350,000 alumni have graduated from Highline over the years. Nestled between Seattle and Tacoma, we are located on the traditional village sites of the Muckleshoot, Puyallup and many other Coast Salish tribes.

APPLICATION PROCEDURE
Your online application must include the following to be considered complete:
1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;
2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the position.

CONDITIONS OF EMPLOYMENT:

• National Criminal Background Check may be required;
• This position is covered under the Washington Public Employees Association (WPEA) bargaining agreement.

NON-DISCRIMINATION STATEMENT

The college provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types).

The Title IX Coordinator, Danielle Slota, can be reached at (206) 592-3600 or DSlota@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 12, President’s Office

For accessibility needs, Melanie Lawson, can be reached at (206) 592-3320 or MLawson@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 12, Human Resources.

The Vice President of Human Resources, Melanie Lawson, can be reached at (206) 592-3320 or MLawson@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 12, Human Resources.

You can receive this information in an alternate format by contacting hrstaff@highline.edu.