Responsibilities:

• Working on daily tasks in collaboration with the Customer Success Managers and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc ), and special initiatives.

• Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets.

• Provide and maintain in-depth working knowledge of all client verifications /processing guidelines.

• Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts.

• Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting.

• Perform other duties as assigned by management.
  

What You Will Need to be Successful:

• High School Diploma or GED, or Equivalent work experience.

• 3+ years of customer service experience, including direct interactions with external customers.

• Microsoft Office products (Outlook, PowerPoint, Word, and Excel)

• Siebel, Salesforce or equivalent CRM system

• Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions.

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.

• Organizational skills and strong attention to detail

• Ability to multi-task and manage daily assignments.

• Sense of urgency to meet client deadlines.

• Highly responsive and adaptable to evolving priorities.

• Ability to work and thrive in a dynamic team environment as well as act independently.

Why First Advantage is Your Next Big Career Move:

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:

• Ability to work remotely with occasional business travel.

• Medical, Vision, Dental, and supplementary benefit plans

• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)

• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays

• Access to tech and growth opportunities, and leaders who want you to succeed!
  

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary range for this position is approximately $21-27 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.