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Service Desk Analyst
Dfuse Technologies is an award-winning digital transformation company. By harnessing bold, next-generation technologies, we create modern, cost-effective, and sustainable outcomes for our customers. We are seeking passionate IT professionals who want to drive innovation and shape the future of digital solutions. We are actively seeking qualified candidates to fill the role of Service Desk Analyst for a U.S. International Development Financial Corporation program.
Job Summary:
The Service Desk Analyst will provide a centralized Service Desk and Deskside Support capability to serve as the Single Point of Contact (SPOC) for DFC end users for all IT incidents, service requests, access requests, and IT inquiries. The Service Desk Analyst will operate in alignment with DFC OIT’s ServiceNow ITSM workflows and shall coordinate seamlessly with Infrastructure and Cloud Operations, Network Operations (Zero Trust), Server Room Operations, and Engineering Services to ensure timely restoration of service and high-quality customer experience.
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