Roboworx is seeking a highly skilled and dynamic Manager of Robotics Field Operations to lead our robotics deployment and support teams across diverse client environments. This pivotal role involves overseeing the planning, execution, and optimization of robotics solutions in real-world settings, ensuring operational excellence and client satisfaction. The ideal candidate will demonstrate exceptional leadership, technical proficiency, and strategic vision to drive innovation and efficiency in field operations. This position offers an exciting opportunity to shape the future of robotics applications while managing cross-functional teams dedicated to delivering superior service.

This position requires travel, 20-40% of the time.

Responsibilities

• Lead and manage multidisciplinary teams responsible for deploying, maintaining, and troubleshooting robotics systems in various field environments.
• Develop and implement operational strategies that enhance efficiency, safety, and quality standards across all robotics field activities.
• Coordinate with engineering, customer support, and sales teams to ensure seamless project execution and client communication.
• Oversee project timelines, budgets, and resource allocation to meet organizational goals and client expectations.
• Foster a culture of continuous improvement through coaching, training, and performance management of team members.
• Utilize data analytics and CRM systems to monitor operational metrics, identify trends, and inform decision-making processes.
• Establish robust safety protocols and ensure compliance with industry standards during all field operations.
• Cultivate strong relationships with clients by providing expert guidance on robotics solutions and addressing technical concerns promptly.
• Drive cross-functional collaboration to optimize workflows, troubleshoot complex issues, and implement innovative solutions.
• Manage multiple projects simultaneously while maintaining high standards of quality and customer satisfaction.

Experience

• Proven management experience leading teams in robotics, automation, or technical field operations within a customer support or client services environment.
• Demonstrated expertise in project management methodologies with a focus on managing complex technical deployments.
• Strong leadership skills with the ability to motivate diverse teams across multiple locations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and communication purposes.
• Experience working with CRM systems for tracking customer interactions and operational data analysis.
• Excellent communication skills in English; multilingual abilities are a plus for global engagement.
• Background in call center management or customer service management is advantageous.
• Skilled in data-driven decision making with analysis capabilities to improve operational outcomes.
• Familiarity with managing budgets, negotiations, sales processes, and client communication strategies.
• Technical proficiency in robotics systems, automation technologies, or related fields is highly desirable.

This role offers an engaging environment where innovation meets operational excellence. If you are passionate about leading cutting-edge robotics initiatives while delivering exceptional client service through effective team management—apply now to join our forward-thinking organization.

About Roboworx:

Roboworx is the robotics field service subsidiary of Administrative Resource Options (ARO), providing installation, break/fix, preventative maintenance, and customer success services for leading robotics OEMs across the U.S. We partner with companies like Miso Robotics, Richtech, Picnic, and others to ensure their robots — and their customers — never get left behind.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Experience:

• Robotics: 4 years (Required)
• Managing: 2 years (Required)
• Field Tech : 2 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: Remote