The IT Systems Engineer is responsible for designing, implementing, supporting, and optimizing enterprise infrastructure environments that power the organization's legal technology, eDiscovery, and managed services offerings. This role combines expertise in systems engineering, cloud infrastructure, networking, virtualization, storage, databases, and security to deliver reliable, scalable, and secure solutions for both internal operations and customer-facing platforms.

As part of the Infrastructure team, the Systems Engineer serves as both a technical expert and implementation resource, supporting complex eDiscovery and legal technology environments while also participating in infrastructure consulting and professional services engagements. The engineer works closely with customers, project managers, developers, support teams, and business stakeholders to execute infrastructure projects, resolve critical technical issues, and maintain highly available production environments.

This role is ideal for a hands-on engineer who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is comfortable balancing operational support, project execution, and customer-facing consulting responsibilities.

Schedule

The position operates on a staggered schedule designed to provide extended operational coverage *including evenings, weekends, and participation in an on-call rotation*.

Compensation

$90,000.00 - $160,000.00 pending experience level and qualifications for IT Systems Engineer I, II, or III

Location and Travel

This is a remote position with up to 10% travel required (including air travel) open to applicants with legal authorization to work for any employer in the United States; proximity to Atlanta, GA, Chicago, IL, or Ashburn, VA is a plus but is not required.

About IST Management

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees and operations across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery processing+hosting, court reporting, collections/forensics, managed review, managed services, and legal IT infrastructure support. IST Management is a Relativity Certified Provider and tool-agnostic. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Check us out at istmanagement.com for more information.

• Design, implement, support, and optimize enterprise infrastructure environments supporting legal technology, eDiscovery platforms, managed services, and internal business operations.
• Provide end-to-end administration and support for servers, networking, cloud infrastructure, virtualization platforms, databases, storage systems, and security technologies.
• Design and deploy infrastructure solutions including Windows Server environments, VMware, Azure, AWS, Microsoft 365, networking, storage, and related technologies.
• Participate in customer-facing consulting engagements, including infrastructure assessments, solution design, implementation planning, migrations, and operational improvements.
• Collaborate with customers, project managers, developers, support teams, and business stakeholders to successfully deliver infrastructure projects and strategic initiatives.
• Troubleshoot and resolve complex technical issues involving operating systems, networking, cloud services, virtualization, databases, storage platforms, and enterprise applications.
• Administer and maintain Microsoft SQL Server environments, including performance optimization, backup and recovery, security, and availability.
• Develop and maintain automation, scripting, and Infrastructure-as-Code solutions to improve operational efficiency, consistency, and scalability.
• Implement and support containerized and cloud-native technologies where appropriate to improve application portability, resiliency, and performance.
• Monitor infrastructure health, capacity, performance, and availability across customer and corporate environments, proactively identifying and addressing potential issues.
• Participate in security initiatives including vulnerability remediation, patch management, system hardening, access control, and risk reduction activities.
• Contribute to architecture, technology selection, capacity planning, disaster recovery, business continuity, and infrastructure lifecycle management efforts.
• Produce and maintain accurate technical documentation, system diagrams, operational procedures, implementation plans, and knowledge base articles.
• Serve as an escalation point for advanced technical issues, major incidents, and critical customer-impacting events.
• Mentor team members and contribute to a culture of continuous learning, knowledge sharing,and operational excellence.
• Travel to customer locations, offices, or data centers as required to support projects,implementations, and operational needs.

• Relevant experience in IT infrastructure, systems engineering, systems administration, or related technical disciplines commensurate with the position level
• Strong experience supporting enterprise infrastructure technologies, including Windows Server, virtualization platforms, networking, storage, and Microsoft 365
• Experience with public cloud platforms, including Microsoft Azure and/or Amazon WebServices (AWS)
• Solid understanding of enterprise networking concepts, including routing, switching, firewalls, VPNs, DNS, DHCP, and network troubleshooting
• Experience administering and troubleshooting Microsoft SQL Server environments
• Scripting and automation experience using PowerShell, Python, or similar technologies
• Experience implementing infrastructure changes and supporting production environments with a focus on reliability, performance, and security

• Strong analytical, troubleshooting, problem-solving, and decision-making skills
• Excellent verbal and written communication skills, including the ability to communicate effectively with technical and non-technical stakeholders
• Ability to work independently and exercise sound technical judgment in a fast-paced environment
• Ability to participate in a staggered work schedule, after-hours maintenance activities, weekend coverage, and on-call rotations as required

• Experience supporting legal technology and eDiscovery platforms, including Reveal, Relativity, Nuix, or similar technologies
• Experience delivering customer-facing consulting, professional services, or infrastructure implementation engagements
• Experience designing and implementing cloud and hybrid-cloud infrastructure solutions
• Experience with Infrastructure as Code (IaC), configuration management, automation, or related infrastructure deployment methodologies
• Experience with containerization and orchestration technologies, including Docker, Kubernetes, ECS, or similar platforms
• Experience with Atlassian products, including Jira and Confluence
• Experience supporting environments within regulated, compliance-driven, or highly secure industries
• Relevant industry certifications, including Microsoft, VMware, Cisco, AWS, Azure, security, or related technologies