QnA Tech is at the forefront of engineering and implementing leading-edge technological solutions to fuel growth, innovation and better customer service for government clients. We have been serving a variety of public and private sector businesses and organizations in efficient, effective digital transformation from design through development to maintenance. QnA Tech is looking to add to our team that focuses on Pharos Print Subject Matter Expert (SME). This position is onsite-SUFFOLK COUNTY Only.

Position Overview

We are seeking an experienced Pharos Print Subject Matter Expert (SME) to lead and execute the upgrade of aging corporate print environment. Clientrecently deployed a brand-new fleet of printers, replacing hardware that was roughly 10 years old. However, legacy Pharos environment is currently offline/failing due to the old hardware retiring.

We need a hands-on engineer to bridge the gap: assess our current legacy Pharos configuration, determine the correct upgrade path, interface with the vendor/reseller if necessary to push licensing through, and configure the new printer fleet to restore secure print operations.

Key Responsibilities

• Environment Assessment: Audit the legacy Pharos database and server architecture (likely running an older version of Blueprint or Uniprint) to plan a clean upgrade or migration path.
• Fleet Integration: Configure and deploy the newly installed printer fleet within the Pharos ecosystem (including Secure Release, embedded software clients, and print queues).
• Upgrade & Migration Execution: Lead the technical upgrade to the latest supported version (e.g., Blueprint 6.x or a migration to Pharos Cloud) ensuring database integrity and minimal user disruption.
• Driver & Queue Optimization: Build and deploy updated universal print drivers (UPD) and queues compatible with Windows Server / modern workstations.
• Vendor Liaison: Work alongside our internal IT team to escalate and resolve outstanding licensing, quotation, or tier-2 support issues directly with Pharos Systems.

Required Qualifications & Skills

• Deep Pharos Expertise: Proven experience architectural designing, installing, and upgrading Pharos Blueprint Enterprise or Pharos Uniprint.
• Hardware Modernization Experience: Experience transitioning legacy Pharos environments from older, end-of-life MFP (Multi-Function Printer) hardware to modern multi-vendor fleets.
• Infrastructure Knowledge: Strong understanding of Windows Print Servers, SQL Server database administration (for Pharos DB migration), and Active Directory/Entra ID integration.
• Network Printing Protocols: Solid grasp of TCP/IP printing, secure release workflows, and embedded terminal configurations (i_InEO, Sentry Print, etc.).
• Problem Solver: Ability to work efficiently under time constraints to restore broken business workflows.

Job Types: Part-time, Contract

Pay: $60.00 - $65.00 per hour

Application Question(s):

• Are you willing to work onsite (No Remote)?
• ANY ISSUES WITH HAVING A BACKGROUND CHECK?

Experience:

• PHAROS : 7 years (Required)
• UNIPRINT: 5 years (Required)

Work Location: In person