Applicants must have direct, hands-on ERP system support experience (not end-user use only) to be considered. Candidates without ERP troubleshooting, support, or administration experience will not be reviewed.

This role requires proven experience supporting ERP systems within a helpdesk or system support environment, including participation in system upgrades, migrations, or implementations.

POSITION RESPONSIBILITIES

• Support Trece’s ERP system (Sage 300), including inventory setup (part numbers, BOMs), pricing updates, plant accounting support, and SAGE Business Intelligence reporting.
• Maintain ERP data integrity and standardization across departments and systems.
• Support Trece and GLIPM webstores, including troubleshooting, inventory/customer synchronization, pricing updates, and data accuracy.
• Assist with ERP process improvements, system changes, integration efforts, and SOP documentation.
• Support manufacturing accounting and inventory processes including cycle counts, receiving, transfers, and data entry.
• Document IT, accounting, and order processing procedures as needed.
• Identify system and process improvements to increase efficiency and reliability.
• Prepare inventory, purchasing, and sales reports as requested.
• Provide general IT support including desktops, printers, workstation setup, VPN/RDS access, connectivity, and software troubleshooting (Excel, Avalara, Doclink, Starship, etc.).
• Other duties as assigned by the CFO.

KEY REQUIREMENTS

• Strong hands-on ERP experience (inventory, order processing, GL codes, manufacturing modules)
• Experience troubleshooting system issues (user access, permissions, data errors, basic network/hardware issues)
• Experience supporting at least one system migration, upgrade, or implementation
• Strong root-cause problem-solving mindset
• Ability to support non-technical users and communicate clearly across departments
• Strong attention to data accuracy and process discipline
• Self-directed, adaptable, and able to learn quickly in evolving systems
• Willingness to support occasional after-hours or urgent system issues

PREFERRED EXPERIENCE

• Microsoft Dynamics 365 and/or Sage X3 experience
• ERP implementation or conversion project involvement
• Webstore/e-commerce system support and ERP integration experience
• SQL experience for data querying and troubleshooting
• Familiarity with APIs, imports/exports, or system integrations (ODBC, middleware, etc.)
• Experience documenting workflows or business processes

KEY MEASUREMENTS

• Accuracy and reliability of ERP and IT support work
• Responsiveness and communication across departments
• Data integrity and system consistency
• Contribution to process and system improvements

JOB INTERFACE

This role interacts across IT, accounting (A/R and A/P), manufacturing, inventory, customer service, shipping, and external vendors. Coordination with site leadership at Great Lakes IPM may also be required.

TRAVEL

Minimal, as required.

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Which ERP systems have you personally supported in a helpdesk, technical support, or system administration role?

(Do not list systems you only used as an end user. Please name only ERP systems you directly supported.)

• Describe your hands-on ERP support experience, including specific responsibilities such as troubleshooting, user support, system administration, reporting, or data management.

(Briefly explain your level of involvement—not just exposure.)

• Have you been involved in any ERP system upgrades, migrations, implementations, or major system changes?

If yes, please briefly describe your role and responsibilities.

• Will you now or in the future require sponsorship for employment authorization?
• Have you personally managed an ERP implementation or integration from start to finish? If yes, please briefly describe your responsibilities and the ERP platform(s) used.

Education:

• Associate (Required)

Experience:

• IT Help Desk or System Support Role: 3 years (Required)
• ERP systems: 3 years (Required)

Work Location: In person