Customer Account Manager III

Serac Inc. | Remote with required consistent onsite presence in Twin Falls, ID

Salary: $95,000 – $105,000 per year + benefits

About Serac

Serac Inc. is a leading packaging machinery OEM specializing in filling, capping, and cup-filling systems. We partner with manufacturers across food, beverage, dairy, and personal care industries to deliver reliable, high-performance production equipment and lifetime support.

About the Role

We are seeking a senior Customer Account Manager to own and grow one of our most strategic accounts. This is a remote-based position that requires consistent, scheduled onsite presence in Twin Falls, Idaho. You will serve as the primary commercial owner of a high-value account, driving revenue growth while coordinating closely with our operations, engineering, and field service teams.

Key Responsibilities

• Own and grow revenue for a high-value strategic account anchored in Twin Falls, ID
• Build and execute multi-year strategic account plans
• Sell upgrades, retrofits, tooling, maintenance contracts, and spare parts
• Partner cross-functionally with operations, engineering, and field service
• Mentor junior account managers and own escalation resolution

Qualifications

• 8–10 years of experience in packaging or automation equipment, including 5+ years with filling and capping systems
• 5+ years managing client accounts with a proven record of revenue growth
• Bachelor's degree or equivalent experience
• Strong account planning, negotiation, and communication skills

Location

Remote, with a consistent, required commute to Twin Falls, ID. Candidates must live within commuting distance or be willing to relocate or commute consistently.

Compensation & Benefits

$95,000 – $105,000 per year, plus a full benefits package.

How to Apply

Apply directly through this posting, or reach out to Oscar Chirinos at oscar.chirinos@serac-group.com.

Pay: $95,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Are you elegible to work in the U.S, without current or future sponsorship? ( We do not sponsor)
• This role is remote but requires consistent, scheduled onsite presence in Twin Falls, Idaho. What does your current location and travel situation look like, and how would you make that cadence work long-term?
• Walk me through a filling or capping system you've supported commercially — the machine type, the customer's application, and where you personally added value beyond the initial sale.
• Tell me about a single account you grew over multiple years. What was the revenue when you took it, where did it land, and what specifically drove the delta?

Work Location: Hybrid remote in Boise, ID 83702