• Employee discounts
• Flexible schedule
• Opportunity for advancement

Member Service Representative| Fit Fusion

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to prospective members, members, and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, including: check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

• Reports directly to the General Manager and Assistant General Manager.