Position Title: Assistant Store Manager, hourly, full-time

EDUCATION AND WORK EXPERIENCE:

• High School degree or equivalent
• Three years of demonstrated experience in a retail environment
• Strong interpersonal skills
• Demonstrated knowledge of cash controls and cashier procedures
• Experience reading computer spreadsheets and working with email, internet skills, Excel, Word, and other computer programs
• Ability to calculate figures and amounts such as discounts and margins
• Have a basic working knowledge of office machines
• Retail and supervisory experience, three years preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Provide leadership and direction to assigned associates. Maintain daily production schedules and ensure safety, quality and production requirements are met. Track and coordinate department manpower, production, and budget. Analyze problems and implement countermeasures to improve department performance. Coordinate with other Assistant Managers and departments.

• Detail oriented
• Team player with a spirit of cooperation and work with all others towards goals set by management
• Ability to communicate to Corps Officers, Business Administrator, Store Manager, employees, customers, and donors in a professional and amiable manner
• Job requires the ability to analyze information and evaluate results to choose the best solution in solving problems
• Careful about accuracy, and thorough in completing work tasks
• Job requires being pleasant with donors, fellow employees and customers, displaying a good natured, cooperative attitude

Able to delegate job tasks and give instructions in an oral and/or written manner

• Self starter
• Strong use of the English language in verbal communication
• Good organizational skills
• Ability to work with the public in a courteous manner
• Must always exercise patience and be professional
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Ability to work with minimum direct supervision in and out of the production and/or warehouse areas
• Must complete and adhere to Protecting the Mission requirements and guidelines
• A valid, in-state license and ability to pass The Salvation Army’s in-house driving test and MVR check
• If employee owns his/her own vehicle, must possess current auto insurance for instances in which a personal vehicle is used on TSA time and/or business. Please note that TSA adheres to the federal standards regarding mileage reimbursement.

SCOPE OF POSITION:

The Assistant Manager will work in coordination with the Store Manager in the responsibilities of meeting daily goals, motivation and development of store staff, merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting. When the Store Manager is not on site, the Assistant Manager will be responsible for all daily activities in the store. Will be required to cross train in other Thrift Store departments and provide supervisory coverage in those areas as needed to include but not limited to operating a cash register, stock clothing racks, tag sales floor items, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

In coordination with and as designated by the Store Manager, oversee:

• Coordination of Advertising and Promotions
• Interviewing and Hiring
• Building customer loyalty - Actively interact with customers

General Responsibilities

Customer/Community Relations

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to stand for prolonged periods of time on a hard floor
• Ability to continuously grasp, push, pull objects and reach overhead
• Ability to repetitively lift 35 lbs.
• Ability to produce written information such as receipts
• Ability to understand written information including maps

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is a reasonable and no undue hardship would result.

This position description has been assigned to indicate the general nature and level of work performed by employees in this classification. It is not designated to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this position. In addition, the person in this position is expected to cross-train into other areas of the store.

THE ASSITANT STORE MANAGER DRESS CODE IS AS FOLLOWS:

Be neatly groomed with clean, pressed clothing. Shoes must be appropriate business casual. Name badge or lanyard with title required. These guidelines are subject to change at any time. No distracting or inappropriate jewelry, clothing accessories or hair accessories.

BENEFITS:
A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

“The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.”

Experience

• 3 year(s): Supervisory or management experience: Employee training and development, customer service, problem solving with different personalities, cashiering

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.