Occupancy Specialist

DUTIES/RESPONSIBILITIES

• Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Maintain a positive attitude and provide excellent customer service to our residents, owners/investors, and other associates.
• Train community level associates, process, and evaluate resident compliance files as assigned.
• Work with Marketing Department to drive occupancy.
• Always maintain thorough knowledge of company policies.
• Maintain regular and consistent attendance and punctuality to ensure all essential duties and fulfilled to meet and exceed expectations.
• Demonstrate the ability to resolve resident complaints timely.
• Support the community team to ensure each resident file is in compliance with all SHFA commitments and any other governmental, lender, and investment commitments.
• Road Warrior – must be willing to travel within region as assigned.
• Conduct new hire on-site training and follow-up training as required within the Region.
• Attend HUD, RD, and LIHTC Audits as requested.
• Work with new lease-up properties.
• Execute the core values of the company.
• Build relationships and provide support to field teams.

BENEFITS

We offer competitive wages and annual bonus opportunities. Benefits include:

• Medical, Dental and Vision
• Short Term Disability and Life Insurance
• 401k with Company Match
• 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
• Cell Phone Discount
• 12 Days Paid Time Off
• 8 Paid Holidays & 2 Floating Holidays!
• Fitness Reimbursement

WHO WE ARE

Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 16 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.

REQUIRED SKILLS AND ABILITIES

• Be eager and interested in real estate and compelled to help people already in the business with a desire to learn as much as possible. Be good with people (genuinely good with people) and enjoy relationship building.
• Ability to maintain an open and honest communication with your team and management.
• Independence, yet a team player mentality
• Exemplary written and verbal communication skills.
• Advanced computer skills with a high level of efficiency in Microsoft Suite.
• Experience with Yardi Voyager and Yardi Rent Café.
• Experienced Property Manager with a high level of acumen to achieve objectives as assigned.
• Ability to recruit and supervise successful management teams in a growing portfolio.
• Proven track record for successful lease ups of new communities.
• Proven track record for maintaining high occupancy and collection rates, as well as working within budgetary restrictions.
• Capacity to work under pressure and meet deadlines.

EDUCATION AND EXPERIENCE

• Associate degree and 3 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Certifications in LIHTC, HUD and RD preferred.
• Expertise with real-world Sales/Business Development experience working on interesting and complex business problems.
• Experience with the rehabilitation and lease up of communities.

PHYSICAL REQUIREMENTS

• Position requires travel to Community and/or Community locations and surrounding markets.
• Must possess a valid driver’s license and insurance.
• Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
• Must be able to lift up to 15 pounds at a time.
• Must be able to traverse a variety of properties with stairs and in a variety of weather.