Overview

We are seeking a skilled Dental Technician with strong customer service management experience to join our dental lab team. This role bridges technical expertise with client relations, insuring high-quality dental restorations and exceptional service for dentists and patients. Must have significant experience with dentures and implants.

Key Responsibilities:

• Serve as the primary point of contact for dentists and clients, addressing inquiries, providing case updates, and resolving issues promptly.
• Oversee case intake, order processing, and ensure accurate and timely communication with clients.
• Collaborate with dental technicians to maintain quality control and meet delivery deadlines.
• Provide technical support and guidance to clients regarding dental products (crowns, veneers, custom abutments, dentures, etc.).
• Manage client accounts, track orders, and maintain detailed records in the lab management system.
• Handle escalations, complaints, and service issues, ensuring customer satisfaction.
• Train and lead customer service staff, fostering a culture of responsiveness and professionalism.
• Work with sales and production teams to improve workflow efficiency and client experience.

Qualifications:

• Proven experience as a Dental Technician with knowledge of dental materials, CAD/CAM systems, and lab processes.
• Strong background in customer service, preferably in a dental or medical environment.
• Excellent communication and interpersonal skills for building and maintaining client relationships.
• Ability to manage multiple cases simultaneously while ensuring quality standards.
• Proficient in dental lab software and Microsoft Office Suite.
• Leadership or supervisory experience is a plus.

Job Type: Full-time

Pay: $40,388.76 - $60,683.24 per year

Education:

• High school or equivalent (Required)

Experience:

• dental lab: 5 years (Required)

Ability to Commute:

• Rosemead, CA 91770 (Required)

Work Location: In person