We are seeking a Associate Administrator - Clinical who will provide leadership and management of the financial, operational, and administrative activities for the Divisions of General Internal Medicine and Addiction Medicine. The position reports directly to the Department Administrator. The position manages finances, human resources, program/business development, operational oversight and other patient care fiscal and administrative operations that typically span the Johns Hopkins University School of Medicine (SOM) and the Johns Hopkins Health System (JHHS). The Associate Administrator - Clinical partners with the Department Administrator and Division Directors to maintain sustainable financial success, implementing continuous performance improvement, and helping develop new programs. The Associate Administrator is responsible for the clinical practice operations and annual revenue generated by physicians and advanced practice providers.

Specific Duties & Responsibilities

Financial

• Manage all divisional financial lines of business (clinical, research, gift, endowment, etc.) that generate budget expense and sponsored expense, including substantial institutional support that requires a high level of scrutiny and reconciliation.
• Meet and exceed operating targets set by the department and SOM and participate in annual performance improvement goals.
• Review monthly account and/or business plan activity, correct errors, and identify and report any problems or discrepancies.
• Reconcile monthly financial statements between JHM entities.
• Provide financial and other operational reports, as needed, for JHM, JHHS, JHU, and departmental leadership.
• Provide, review, and analyze the clinical practice finances of assigned areas.
• Develop appropriate billing strategies to maximize annual charges.
• Develop faculty profit and loss statements or other metrics and provide regular updates to leadership on faculty productivity reporting.
• Develop strategies with leadership and faculty for establishing and utilizing discretionary funds that aligns donor intent, budget guidelines and applicable JHU policies.
• Monitor faculty, staff, and fellow percent of effort expended on research grants and contracts and maintain equivalent salary distribution on accounts.
• Develop the annual operating budget for submission.
• Assist with the clinical budgeting process and ensure performance improvement on bottom line.
• Design and produce various reports utilizing institutional data to create monthly, quarterly, and annual financial reports for leadership.
• Prepare or ensure the correct preparation of various forms such as journal vouchers, check deposits, check requests, and telephone service requests.
• Prepare electronic budgets and expenditure transfers.

Operations Management

• Collaborate with faculty, nursing, and administrative leaders to ensure optimal clinic operations.
• Provide practice management leadership as needed to all faculty practices.
• Ensure patient access goals are met for clinic visits and other appointment scheduling.
• Develop systems for administrative workflow in accordance with departmental goals.
• Manage departmental operations to ensure patient-centered activities and maximize patient satisfaction scores.
• Utilize patient satisfaction data to identify opportunities for improvement in departmental workflow and improve patient satisfaction.
• Investigate and respond to patient complaints.
• Ensure appropriate levels of staffing in all administrative areas.
• Make recommendations about opportunities to improve space utilization and define needs and justification for additional space to the administrator and chair.

Program/Project Planning & Development

• Support development of tactical business plans in conjunction with administrative leaders.
• Develop comprehensive project plans for identified opportunities, establishes project goals, objectives and outcomes, secures leadership support and endorsement.
• Determine project timeline to accomplish identified goals with milestones.
• Assist in the implementation of projects, utilize skills of communication, negotiation and problem solving to execute steps of implementation, monitor progress towards outcomes and modify action plan, plan interventions as necessary to maintain timeline, recognize potential for integration/collaboration.
• Evaluate project outcomes, collect relevant data to determine efficiency of project, make and implement recommendations to improve outcomes or processes, develop written summary reports and make recommendations to the leadership.

Human Resources

• Work closely with department, JHU SOM and Central, and JHHS human resources staff on routine and non-routine HR issues.
• Ensure performance management is carried out consistent with appropriate policies.
• Provide recommendations for staffing resource allocations.
• Other duties as assigned.

Technical Skills & Expected Level of Proficiency

• Budgeting - Advanced
• Documentation and Reporting - Advanced
• Financial Acumen - Advanced
• Financial Administration - Advanced
• HR Management - Advanced
• Operational Oversight - Advanced
• Oral and Written Communications - Advanced
• Process Improvement - Advanced
• Program Management - Advanced
• Quality Improvement and Patient Satisfaction - Advanced

• Bachelor’s Degree in Finance, Accounting, Business, Health Care Administration or related field.
• Eight years of progressively responsible professional-level
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Master’s Degree in a related field.

Classified Title: Associate Administrator - Clinical
Job Posting Title (Working Title): Associate Administrator (General Internal Medicine & Addiction Medicine)
Role/Level/Range: L/04/LF
Starting Salary Range: $98,200 - $171,900 Annually ($135,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8:30-5:00
FLSA Status: Exempt
Location: School of Medicine Campus
Department name: SOM DOM General Internal Medicine
Personnel area: School of Medicine