Are You the Technician Everyone Calls When They Can't Figure It Out?

Smart Electric, Heating & Air is seeking an experienced Generator Service & Maintenance Technician to become the go-to expert for residential standby generator maintenance, diagnostics, repairs, and customer care.

We're looking for a technician who takes ownership, solves problems independently, communicates clearly, and takes pride in delivering exceptional service. This position is ideal for someone who enjoys troubleshooting complex electrical and mechanical systems, managing their own workload, and building long-term relationships with customers. There will be on the job training provided as well as training through the Generac University classes online, and in-person.

At Smart Electric, Heating & Air, we are a family-owned company built on four core values: Family, Craftsmanship, Accountability in Action, and Stewardship. These aren't just words on a wall—they guide how we serve our customers and support one another every day.

What You'll Do:

Generator Diagnostics & Repair

• Diagnose and repair residential standby generators, including Generac and other major brands.
• Troubleshoot electrical, fuel, mechanical, and control system issues.
• Read and interpret wiring diagrams, schematics, and manufacturer documentation.
• Coordinate directly with manufacturers and technical support when needed.
• Manage repairs from diagnosis through completion.

Preventative Maintenance

• Perform annual and semi-annual generator maintenance services.
• Complete inspections, load tests, battery testing, fluid checks, and system performance evaluations.
• Clean equipment and leave every jobsite better than you found it.
• Identify concerns before they become failures and educate customers on recommended solutions.

Maintenance Agreement Growth

• Educate homeowners on the value of preventative maintenance.
• Promote and grow generator maintenance agreements.
• Build trust through excellent service and clear communication.

Service Call Ownership

• Take responsibility for the entire customer experience from start to finish.
• Order, track, and stage required parts.
• Coordinate warranty claims and manufacturer support.
• Maintain repair timelines and proactively communicate updates.

Documentation & Communication

• Complete detailed service notes in Jobber.
• Document diagnostics, repairs, recommendations, parts ordered, and next steps.
• Upload clear photos from every service visit.
• Communicate professionally with homeowners, office staff, and teammates.

Inventory & Vehicle Management

• Maintain a clean, organized, and professional service vehicle.
• Keep maintenance kits, commonly used repair parts, and tools stocked and ready.
• Minimize repeat trips through preparation and planning.

Generator Installation Support

• Assist installation teams when needed.
• Install gas piping and related generator components as workload requires.
• Support startup, commissioning, and final testing of new systems.

Fleet Maintenance Support

• Perform basic maintenance and repairs on company vehicles when assigned.
• Coordinate parts ordering and scheduled service needs.
• Help maintain a safe and reliable fleet.

What Success Looks Like

The right candidate:

• Takes ownership and follows tasks through to completion.
• Solves problems with minimal supervision.
• Is comfortable making decisions in the field.
• Demonstrates strong troubleshooting and diagnostic skills.
• Maintains a well-stocked and organized service vehicle.
• Communicates proactively with customers and teammates.
• Completes training and continually improves technical knowledge.
• Understands the importance of both customer satisfaction and company profitability.
• Leads by example through professionalism and initiative.

Qualifications

• Experience servicing and troubleshooting residential standby generators.
• Strong electrical troubleshooting abilities.
• Ability to read wiring diagrams and control schematics.
• Experience with Generac generators preferred.
• Gas piping experience is a plus.
• Strong organizational and communication skills.
• Valid driver's license with a clean driving record.
• Ability to work independently while remaining a team player.

Why Work at Smart Electric, Heating & Air?Family

We support one another, invest in our team, and treat customers like neighbors.

Craftsmanship

We take pride in quality work and doing things right the first time.

Accountability in Action

We own our work, communicate clearly, and solve problems.

Stewardship

We respect our customers' homes, company resources, and the opportunities we've been given.

Benefits

• Competitive Pay (DOE)
• Company Vehicle
• Health Insurance
• Dental Insurance
• Vision Insurance
• IRA Matching
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Ongoing Training & Development
• Family-Oriented Culture

Join Our Team

If you're looking for a place where your skills are valued, your work matters, and you're trusted to take ownership, we'd love to talk with you.

Apply today and help us continue earning lifelong clients through value, not cost.

Pay: $26.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Everett, WA 98201 (Required)

Work Location: In person