Company Overview
At SPAN Enterprises, LLC, we are dedicated to developing innovative software solutions that streamline complex business processes. Our products empower organizations to confidently manage tax filing, compliance, and workforce management. Guided by our core values—Create, Commit, and Candor—we aim to deliver exceptional products while nurturing a collaborative and customer-focused environment.

Job Summary
We are seeking a detail-oriented and inquisitive Technical Writer to join our Product team. In this role, you will craft clear, accurate, and engaging technical documentation that supports our products. Your expertise in technical writing, editing, and research will ensure our documentation is comprehensive and accessible to diverse audiences. You will be responsible for creating, organizing, and maintaining comprehensive product documentation, which will serve as the backbone of our customer support center, internal knowledge base, and AI-powered chatbot.

You will collaborate closely with Product Managers, Business Analysts, Customer Support representatives, and Subject Matter Experts to transform intricate product functionalities into clear, accurate, and user-friendly documentation. Your efforts will directly enhance customer self-service, improve support efficiency, facilitate onboarding, and elevate the quality of AI-generated responses.

This position is perfect for someone who enjoys diving deep into complex software products, asking thoughtful questions, organizing a wealth of information, and crafting documentation that empowers customers to succeed.

Core Focus Areas

• Develop and maintain product documentation, user guides, and knowledge base articles.
• Work alongside Product Managers, Business Analysts, and Subject Matter Experts to capture essential product knowledge.
• Enhance documentation quality to facilitate customer self-service and AI-powered support.
• Identify documentation gaps and proactively generate content to tackle recurring customer inquiries.
• Ensure documentation accuracy as products and features evolve.

Experience

• Proven experience in technical writing within the software or technology industry
• Strong editing skills with an eye for detail and accuracy
• Proficiency in using Visio for diagram creation and Word processing software for document management
• Excellent communication skills to effectively collaborate across teams
• Ability to research complex topics thoroughly and present information clearly
• Experience with proofreading to eliminate errors and enhance readability
• Familiarity with technical writing best practices and industry standards

Join us at SPANT Enterprises, LLC where your expertise will help shape the future of innovative software solutions!

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person