About Us

We are a growing leader in branded merchandise, promotional products, apparel, company stores, and e-commerce solutions. We help organizations strengthen their brands through creative products, custom products, branded merchandise, promotional products, apparel, company stores, and innovative online purchasing experiences. We are seeking an experienced, customer-focused Inside Account Manager to join our team and help drive customer satisfaction, retention, and growth.

Position Summary

The Inside Account Manager serves as the primary point of contact for assigned customer accounts, building strong relationships while identifying opportunities to expand business. This role works closely with customers to understand their branding, promotional product, apparel, and e-commerce needs and delivers solutions that support their goals.

The ideal candidate has experience in both the promotional products industry and e-commerce/company store programs, thrives in a fast-paced environment, and is passionate about delivering exceptional customer experiences. This position offers a salary range of $65,000–$70,000 annually, depending on experience.

Responsibilities

· Serve as the primary contact for assigned customer accounts.

· Build and maintain strong customer relationships through proactive communication and follow-up.

· Develop a deep understanding of customer brands, purchasing requirements, business objectives, and growth opportunities.

· Provide strategic recommendations for promotional products, branded apparel, company stores, and e-commerce solutions.

· Conduct account reviews and identify opportunities for account growth and retention.

· Address customer concerns and ensure timely resolution of issues.

· Identify opportunities for cross-selling, upselling, and account expansion.

· Follow up on quotes, proposals, and open opportunities.

· Generate new sales opportunities from customer history, inactive accounts, and ongoing account activity.

· Support customer reactivation and win-back initiatives.

· Develop communication strategies that generate engagement and sales opportunities.

· Prepare quotes, presentations, and product recommendations.

· Coordinate with graphics, purchasing, production, fulfillment, and warehouse teams to ensure projects are completed accurately and on schedule.

· Communicate project status updates and timelines to customers.

· Maintain accurate customer records and account activity within CRM systems.

· Support online company stores and branded merchandise programs.

· Review website content, merchandising strategies, and customer-facing digital experiences.

· Recommend improvements that enhance customer engagement and increase online sales.

· Assist with initiatives that improve the overall customer experience.

Qualifications

· 3+ years of experience in Account Management, Customer Success, Inside Sales, or a related customer-facing role.

· Direct experience in the promotional products industry.

· Experience managing e-commerce platforms, online company stores, or branded merchandise programs.

· Proven ability to build and maintain strong customer relationships.

· Strong sales and business development skills.

· Excellent written, verbal, and presentation communication skills.

· Exceptional organizational and project management abilities.

· Experience using CRM systems and Microsoft Office applications.

· Ability to manage multiple priorities in a fast-paced environment.

Compensation & Benefits

· Salary Range: $65,000 – $70,000 annually, based on experience and qualifications.

· Medical, Dental, and Vision Insurance

· Paid Time Off (PTO)

· Paid Holidays

· 401(k) with company match

· Professional development and career growth opportunities

· Collaborative and team-oriented work environment

What Success Looks Like

· High customer satisfaction and retention rates

· Consistent growth within assigned accounts

· Increased adoption and engagement of company store and e-commerce programs

· Strong cross-functional collaboration and project execution

· Meaningful contribution to revenue growth and customer loyalty

How to Apply

Interested candidates should submit their resume and a brief summary of their experience in the promotional products and e-commerce industries. We look forward to learning how your experience can contribute to our team's success

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Promotional products industry: 3 years (Required)
• Inside sales: 3 years (Preferred)
• Account management: 3 years (Preferred)
• Customer success: 3 years (Preferred)
• Managing e-commerce platforms: 3 years (Preferred)

Work Location: In person