See yourself at Twilio

Join the team as Twilio’s next Staff Business Intelligence Engineer.

About the job

This position is needed to transform Twilio's data into a strategic asset – making insights accessible, reliable, and actionable for every corner of the business.

The Enterprise Data team at Twilio builds the analytical foundation that the entire company depends on – from Finance to Sales to Marketing to Customer Support. We own the platforms, pipelines, and data products that help business partners move with confidence. We are seeking a Staff Business Intelligence Engineer to lead our BI platform strategy. This person would manage our reporting tools, deliver high-impact analytics, and help pioneer agentic AI capabilities that make self-service a reality across Twilio.

Responsibilities

In this role, you’ll:

• Own and evolve Twilio's suite of business intelligence tools, driving governance, performance, and long-term roadmap decisions
• Design and build scalable, reusable dashboards and reports that surface actionable insights for stakeholders across legal, billing operations, and other mission critical business functions
• Architect and deploy agentic AI solutions that enable natural language querying, automated insight generation, and self-service analytics for non-technical business partners
• Collaborate with data engineers, business partners, and AI/ML engineers to translate complex analytical requirements into reliable, well-documented data products
• Establish and champion BI best practices, including semantic layer design, metric definitions, data access governance, and documentation standards
• Partner with business leaders to identify opportunities where better data visibility can drive meaningful outcomes, and prioritize accordingly

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Required:

• 7+ years of experience in business intelligence, data analytics, or a related field, with at least 2 years in a staff or senior individual contributor role
• Proven experience managing and administering enterprise BI platforms (Tableau, Looker, Superset, or similar)
• Strong SQL skills and experience with data modeling in a modern data warehouse (e.g., Snowflake, Athena, etc.)
• Track record of delivering self-service analytics capabilities that reduced dependency on centralized data teams
• Experience working directly with business stakeholders to define requirements and translate them into scalable data products

Desired:

• Experience with dbt or similar semantic/transformation layers
• Familiarity with Python for analytics automation or data pipeline work
• Experience with LLMs, AI agents, or other AI technologies applied to analytics use cases
• Familiarity with data governance frameworks and access control best practices

Location

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.