Customer Service Agent (CSA)

Klinner Insurance is seeking a detail-oriented, relationship-driven Customer Service Agent (CSA) to join our growing team. In this role, you will support local clients across Northern Wisconsin by managing personal and farm insurance needs with care, accuracy, and professionalism.

Location: Medford, Wisconsin

Key Responsibilities

· Serve as the day-to-day contact for assigned clients

· Assist with policy changes, certificates, renewals, claims communication, and general service requests

· Work closely with the sales team, carrier partners, and internal teammates to deliver exceptional client experience

· Support clients with professionalism, responsiveness, and attention to detail

Qualifications

· Prior experience in a customer service or insurance-related role is preferred, but not required

· Knowledge of Farming Industry preferred

· Willingness to obtain a Wisconsin Property & Casualty insurance license

· Strong communication skills, both verbal and written

· Ability to multitask, prioritize tasks, and work independently

· Strong attention to detail and proficiency with technology

What We Offer

• Competitive salary
• Health insurance
• Health Savings Account
• Generous Paid Time Off
• 401(k) with a company match
• Professional development assistance

Whether you’re just starting your career or looking for a change, Klinner Insurance offers a team-oriented environment, ongoing training, and opportunities for professional growth. If you are ready to build a lasting and meaningful career, we encourage you to apply today.

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Work Location: In person