Be a product expert, have a deep understanding of Burro’s capabilities and uses

Ensure customers have a world-class experience from project kickoff to pre-deployment and deployment, to ongoing support, to re-order, and renewal of recurring services

Be on-site regularly with the customer, and effectively advocate internally for improvements, fixes, and new product features to ensure customer satisfaction

Maintain timelines, milestones, and open action items in project schedules

Coordinate internal and external meetings to align with customer needs and commitments

Meet KPIs and metrics related to customer success, including customer satisfaction, revenue, and retention

Drive the escalation of technical issues to robot support and engineering teams

Develop strong relationships with key stakeholders at customer sites

Proactively identify opportunities to add value to our customers.

B.S. in Engineering, Business or other technology related field.

5+ years relevant experience in a Customer Success role, work in emerging technologies or agriculture, startup experience and fleet operations a plus.

Customer centric, data driven.

Exceptional customer service and communication skills; ability to excel at time-sensitive tasks.

Ability to advocate, own an outcome, prioritize issues, and influence others to bring issues to closure.

Self-starter able to take initiative and work independently.

Onsite travel required up to 80% or as needed.

Overnight travel required 20% or as needed.

Proficient in Spanish strongly preferred.

Familiar with Agriculture industry / Nursery industry

Project Management Professional (PMP) certification

Familiarity with electrical and mechanical repairs processes and tools (splicing, soldering, motor/gearbox diagnostics and repair, etc.)

Familiarity with autonomous mobility technology, such as computer vision and other sensors, RTK GPS, electrical systems (including charging and batteries), mechanical systems

Competitive salary and benefits package (medical/dental/vision)

401K Plan

Early-stage equity

Unlimited PTO

Paid parental leave