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Western & Southern Financial Group
2.8
Customer Service Associate (Onsite)
Fremont, MI
$31K - $41K (Glassdoor est.)
Responds to customer inquiries via inbound and outbound telephone interactions to address a variety of customer inquiries, including but not limited to,……
30d+
customer relations jobs in Fremont, MI Fremont, MI jobs Western & Southern Financial Group jobs in Fremont, MI
Western & Southern Financial Group salaries customer relations salaries in Fremont, MI
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California Coast Credit Union
3.4
Technical Support Specialist I, II, Sr. (MSC)
San Diego, CA
$22.67 - $35.70 Per Hour (Employer provided)
Easy Apply
Performs necessary steps to ensure BSA/AML compliance to reduce risk to the credit union. Demonstrates empathy, self-reflection, and adjustment of own behaviors……
13d
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Employee reviews at California Coast Credit Union California Coast Credit Union interview experience Working at California Coast Credit Union
APCU | Center Parc Credit Union
2.5
EFT Specialist (Electronic Funds Transfer / Mobile Banking)
Atlanta, GA
$18.98 - $23.73 Per Hour (Employer provided)
Easy Apply
They are responsible for receiving and responding to ACH and Wire inquiries via phone calls and member walk-ins, processing and verifying incoming and outgoing……
8d
Atlanta, GA jobs APCU | Center Parc Credit Union jobs in Atlanta, GA
APCU | Center Parc Credit Union salaries
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Country Bank
4.4
Customer Care Center Specialist
Ware, MA
$20.00 - $25.00 Per Hour (Employer provided)
Easy Apply
The Customer Care Center Specialist enhances customer relationships by providing tailored service to each customer, through active listening and engagement to……
18d
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Employee reviews at Country Bank Country Bank interview experience Working at Country Bank
Ohio Valley Banc
3.3
CALL CENTER REPRESENTATIVE I
Gallipolis, OH
$31K - $38K (Glassdoor est.)
Proficient with eServices products to assist customers with technical difficulties and trouble shooting *Ability to perform effectively and professionally under……
30d+
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Johns Hopkins Federal Credit Union
4.4
Digital Member Service Specialist I
Baltimore, MD
$22.01 - $27.51 Per Hour (Employer provided)
Easy Apply
4 years’ experience in a call center environment, preferably in a credit union or bank with a focus on eServices. High school Diploma or GED.…
30d+
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Signal Financial Federal Credit Union
3.4
Call Center Hybrid Position - Digital Member Support Rep
Kensington, MD
$23.00 - $28.00 Per Hour (Employer provided)
Easy Apply
Meet member needs by resolving complicated operational issues, referring appropriate products and services, and answering questions.…
30d+
customer relations jobs in Kensington, MD Kensington, MD jobs Signal Financial Federal Credit Union jobs in Kensington, MD
Signal Financial Federal Credit Union salaries customer relations salaries in Kensington, MD
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National Rural Health Resource Center
3.6
Program Specialist - TASC- REMOTE US
Remote
$62K - $67K (Employer provided)
Easy Apply
Work autonomously, and with team and/or consultants, to plan, develop, and deliver virtual and onsite (in-person) services, education, and implementation……
4d
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FedChoice Federal Credit Union
3.4
Senior Financial Service Advisor - NoVa!
Alexandria, VA
$47K - $60K (Employer provided)
Makes outbound calls using designated call listings as well as own initiative for the purpose of uncovering member needs, increasing member engagement and……
30d+
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Williamson Medical Center
3.8
Patient Account Rep II - PRN up to 24 hours- Follow Up with Payors
Franklin, TN
$37K - $48K (Glassdoor est.)
Easy Apply
Answers patient calls regarding billing and account balances for all Medicare/MCR Managed Care accounts. Requires sitting for prolonged periods of time, viewing……
18d
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Generations Federal Credit Union
3.4
Service Specialist
San Antonio, TX
$37K - $52K (Glassdoor est.)
Performs a variety of routine daily transactions for members including assisting members with service requests, performing non-cash transactions when not on the……
4d
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SkyPoint Federal Credit Union
2.3
Member Service Specialist
Germantown, MD
$20.00 - $24.00 Per Hour (Employer provided)
Easy Apply
Provide member technical assistance for online, mobile & telephone banking, Bill Payment, and other eServices. Conduct credit analysis for possible cross sell.…
2d
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Connex Credit Union
3.0
E-Services Specialist
North Haven, CT
$20.48 - $30.72 Per Hour (Employer provided)
Easy Apply
Responsible for the second level servicing and handling of escalated calls for eService products this includes, Web Chat, Online Banking, Mobile Banking, Bill……
16d
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First Service Credit Union
3.0
Loan Advisor
Houston, TX
$38K - $52K (Glassdoor est.)
Easy Apply
You will be assisting members through virtual room, telephone, fax, and email requests, including loan and account services.…
30d+
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Western & Southern Financial Group

2.8

Customer Service Associate (Onsite)

Fremont, MI

$31K - $41K (Glassdoor est.)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Overview:

The Customer Service Associate builds client relationships by researching, analyzing, and resolving service requests and complaints. This associate provides exceptional service to existing customers through service-related transactions via inbound and outbound calls. They ensure customers' needs are met while maintaining compliance with regulatory requirements. The Customer Service Associate is expected to utilize critical thinking skills to resolve issues, overcome objections, and de-escalate client interactions.

Responsibilities:

What you will do:

Responds to customer inquiries via inbound and outbound telephone interactions to address a variety of customer inquiries, including but not limited to, processing payments, resolving billing issues, processing claims, and answering eService inquiries.
Provides professional and courteous service, including diffusing escalated clients to resolve concerns; completes service requests within departmental service levels.
Reviews, research and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone.
Maintains accurate information and documentation in all administrative systems.
Required to utilize multiple administration systems to service clients.
Analyzes client trends to identify and mitigate risk, including, but not limited to, anti-money laundering, privacy concerns, premium financing and unethical practices.
Maintains comprehensive knowledge of products, state regulations, policy details, and procedures.
Identifies cross-selling opportunities and utilizes tailored approaches to secure sales leads.
Identifies system or procedural problems and recommends improvements to benefit clients or home office associates.
Attends and actively participates in required training sessions and team meetings.
Performs other duties as assigned.
Complies with all policies and standards.

Qualifications:

High School Diploma High school diploma/GED. - Required
Some college work preferred. - Preferred
Proven experience handling and effectively resolving client problems. - Required
Must provide examples of strong customer service skills. - Required
Contact center experience preferred but not required. - Preferred
Experience working in a high-volume environment with multiple tasks. - Preferred
Excellent listening, organization, prioritization, and multitasking skills. - Preferred
Strong research, analytical, and problem-solving abilities. - Preferred

Work Setting/Position Demands:

Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
Performs substantial movement of wrists, hands, and fingers for continuous computer work.
Extended hours required during peak workloads or special projects/events.

Travel Requirements:

0% travel

See company reviews

Base pay range

The minimum salary is $31K and the max salary is $41K.

$31K – $41K/yr (Glassdoor est.)

$36K

/yr Median

Fremont, MI

If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.

Working here doesn’t have to be a secret

2.8

Recommend to a friend
Approve of CEO
CEO: John F. Barrett
156 Ratings

Western & Southern Financial Group

2.8

Customer Service Associate (Onsite)

Fremont, MI

$31K - $41K (Glassdoor est.)

Western & Southern Financial Group

2.8

Customer Service Associate (Onsite)

Fremont, MI

$31K - $41K (Glassdoor est.)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Overview:

Responsibilities:

What you will do:

Responds to customer inquiries via inbound and outbound telephone interactions to address a variety of customer inquiries, including but not limited to, processing payments, resolving billing issues, processing claims, and answering eService inquiries.
Provides professional and courteous service, including diffusing escalated clients to resolve concerns; completes service requests within departmental service levels.
Reviews, research and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone.
Maintains accurate information and documentation in all administrative systems.
Required to utilize multiple administration systems to service clients.
Analyzes client trends to identify and mitigate risk, including, but not limited to, anti-money laundering, privacy concerns, premium financing and unethical practices.
Maintains comprehensive knowledge of products, state regulations, policy details, and procedures.
Identifies cross-selling opportunities and utilizes tailored approaches to secure sales leads.
Identifies system or procedural problems and recommends improvements to benefit clients or home office associates.
Attends and actively participates in required training sessions and team meetings.
Performs other duties as assigned.
Complies with all policies and standards.

Qualifications:

High School Diploma High school diploma/GED. - Required
Some college work preferred. - Preferred
Proven experience handling and effectively resolving client problems. - Required
Must provide examples of strong customer service skills. - Required
Contact center experience preferred but not required. - Preferred
Experience working in a high-volume environment with multiple tasks. - Preferred
Excellent listening, organization, prioritization, and multitasking skills. - Preferred
Strong research, analytical, and problem-solving abilities. - Preferred

Work Setting/Position Demands:

Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
Performs substantial movement of wrists, hands, and fingers for continuous computer work.
Extended hours required during peak workloads or special projects/events.

Travel Requirements:

0% travel

See company reviews

Base pay range

The minimum salary is $31K and the max salary is $41K.

$31K – $41K/yr (Glassdoor est.)

$36K

/yr Median

Fremont, MI

Working here doesn’t have to be a secret

2.8

Recommend to a friend
Approve of CEO
CEO: John F. Barrett
156 Ratings

Are you open to new opportunities?

14 Call Center/Eservices jobs in United States

Base pay range

Working here doesn’t have to be a secret

Base pay range

Working here doesn’t have to be a secret