Position Summary:
Our busy ophthalmology practice needs an organized and dedicated Call Center Representative. This position involves communicating with patients both over the phone and sometimes in person.

Duties and Responsibilities:
This list may not include all the duties assigned and/or to be delegated and may be updated intermittently to accommodate miscellaneous duties as assigned.

• Answer phone calls to our dedicated scheduling line and book appointments for various visit types.
• Greet patients and assist them with questions/concerns.
• Change appointments for patients and communicate with other health care professionals about changes.
• Coordinate schedules with surgeons, technicians, and other health care professionals.
• Schedule emergency appointments and resolve scheduling conflicts.
• Print encounter forms for the next working day.
• Assist where needed.

Skills:

• Proven experience as scheduler, call center rep, or other relevant position.
• Familiarity with office machines (e.g. fax, printer, etc).
• Knowledge of office management and basic bookkeeping.
• Proficient in English (oral and written).
• Spanish speaking a bonus (optional).
• Excellent knowledge of MS Office (especially Excel and Word).
• Strong communication and people skills.
• Good organizational and multi-tasking abilities.
• Problem-solving skills.
• Customer service oriented.
• High School diploma.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person